Home Instead Senior Care - Indianapolis East

I am a past client of this provider

Our family employed Home Instead Senior Care Services for my sister while she lived in my home last year. She has since moved to an assisted living facility. The staff from Home Instead was highly knowledgeable, caring, friendly, empathetic and helpful to my sister as a recovering hemmorraghic stroke patient. She made my sister's daily routine pleasant, regimented and quite manageable for the family. We were delighted to see her arrive each day. She was consciencious, hygenic and industrious in her duties. She arrived on time, went directly to her duties of helping my sister with activities of daily living, meals, light housekeeping, standby assistance with the bathroom, incontinence and transfers when neccessary. She did medical and therapeutic transportation, therapy practice sets, walking therapy and games to aid my sister's recovery process. The quality of care was outstanding and she respected our privacy and my sister's confidentiality in all interactions. The only problem was that the agency caused our family and their staff member some upset and anxiety with sudden and unexpected changes in her schedule. These changes interferred with my sister's therapy schedule and were related to us more than one hour after the expected time of our staff member's arrival time. When we brought this problem to the agency's attention, they tried to blame the staff member and gave her grief about it. This was unprofessional, inappropriate and unfair to the staff member who eventually quit. We were sorry that she quit and felt very sorry about losing such a loyal and committed worker. We wish her the best in the future. We felt the agency trained her well and gave her excellent techniques for every contengency, but should treat their employees better.