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Home Instead - North & South Side Chicago, IL

4736 N Marine Dr, Chicago, IL 60640

(800) 558-0653

Verified Partner

4.84

(25 reviews)

Offers Home Care
Top rated on Caring.com

2019, 2020

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Reviews of Home Instead - North & South Side Chicago, IL in Chicago, Illinois

4.84

(25 reviews)

    Top rated on Caring.com

    2019, 2020

    Mary Fugiel

    5

    September 22, 2022

    I am a past client of this provider

    Staff provided good attentive service and helped with light housekeeping, watch while I showered, dressed. Most arrived on time and are friendly.

    Caregiver424

    5

    February 24, 2021

    I am a current client of this provider

    My mom came to live with us last year and we realized that we needed additional help for her care a couple of days a week while we attend to work and other business. Mom's caregiver is very attentive (helping with mobility, toileting as needed, meal preparation and light cleaning) and has good communication with my husband and I. We are very satisfied with the owner of Home Instead Senior Services and mom's care manager who have both been very responsive to our needs. We would definitely refer our friends to Home Instead for care of their loved one!

    kbcole

    5

    July 27, 2020

    I am a current client of this provider

    My mother is suffering from dementia. She doesn’t think she needs a caregiver. She does! The caregivers provided by Home Instead have been understanding and responsive when working with her. They were very helpful as we tried to get the RIGHT person in the position.

    Blanc

    5

    July 24, 2020

    I am a current client of this provider

    The caregivers are . . . caring! The manager is responsive and, indeed, proactive, suggesting things that could be done to improve my friend's health, outlook, and comfort.

    Cynthia T.

    5

    September 22, 2019

    I am a past client of this provider

    BRAVO to Home Instead Senior Care owner Karen S. and her expert team for the outstanding care they provided to my 100 year old mother-in-law upon returning home to her high rise apartment after a quick hospital stay. Living on her own and incredibly independent, we were highly impressed with Karen for many reasons but first because she was able to swiftly assess my mother-in-law's needs and offer excellent suggestions for a detailed caregiving plan. Karen's calming manner and presence eased any of our worries. Incredibly Karen and her fantastic Client Care Manager, Mary R., carefully matched just the right caregivers which was no easy task for a very tough minded independent 100 year old! One feels a very high level of dedication from Karen and her entire team and a concierge level of caregiving that is unique and unmatched. There was always too a friendly voice on the other side when we called the office day or night. We can't thank Karen and her team enough and recommend their services to everyone we know!! Forever grateful.

    Bobbyco

    5

    September 11, 2019

    I am a current client of this provider

    I've been so happy with the care and customer service that Home Instead provides. When first exploring the possibility of my 80-year old mother coming to live with me, I did some independent research and tagged Home Instead as a well-reviewed option. Later when it was actually time to lock in services, caring.com independently verified that Home Instead was a good match. I filled in an online survey and expected the need to follow up the follow week. To my delight and surprise, I received a follow-up call from the owner within an hour of posting the request for a consult! Karen was so proactive and accommodating to thoroughly answer all my questions. I readily signed on for services. When the time came to meet our case manager and care worker, I was nervous. My family had some prior bad experiences with another agency in another state, which included workers unexpectedly quitting multiple times or just not showing up. I'm happy to report I've had no such issues with Home Instead. From the start the team was very compassionate and considerate, and mom hit it off with her home care worker right away. I worked from home the first week to monitor the process. I was taking a call in the other room while my mom and her care worker were getting to know each other in another room. To my great delight I heard singing coming from the back of the house. They had instantly bonded over a common interest! The service has been very consistent and a very positive overall experience. Thumbs up for Home Instead!

    Janet M

    5

    September 5, 2019

    I am a current client of this provider

    Home Instead has been providing care during the day for my 98 year old mother for several months now. The agency has excelled since my first contact with them. They were quick and thorough in responding to my initial questions, and have always taken extra effort to make sure my mother's needs are taken care of. The administrative staff have always been very professional, and promptly react and adjust to changes on short notice. The caregivers have all been very good and thorough, and all seem to be very caring people. From the very top on down, Home Instead is a high quality and professional organization that I would strongly recommend to anyone in search of quality care for their parents.

    reich56

    5

    March 20, 2019

    I am a current client of this provider

    Our caretakers are always on time & engage well with my mother. They are caring and kind. The office is extremely good at responding to my calls.

    Client of Home Instead

    5

    December 20, 2018

    I am a current client of this provider

    Caregivers are kind and well trained. I have found them to be very honest and reliable as well as willing to “go the extra mile” to be sure my mother is kept safe and healthy. Office is very responsive to any problems and concerns. They have always been able to arrange additional care quickly when I need it. I currently have 24 hour care for my mother.

    RRS

    5

    November 12, 2018

    I am a current client of this provider

    Home Instead is currently providing care taking services to my 88 year old mother. My mother loves her helper and the substitutes we have needed occasionally. Everyone has been very helpful and attentive in our search for help and in maintaining the high quality of services provided to us. The staff has consistently arrived on time and have been wonderful in keeping me posted on how the day is going . They are patient and very engaging with my mother. We could not have asked for a more caring helper, case manager and office staff. Phone calls are always answered in person and questions handled in a timely manner. It has been a great help to me and my family to have Home Instead involved in my mothers' care.

    FJP

    5

    September 19, 2018

    I am a past client of this provider

    Karen and her team are great. They totally 'get' that providing care for a parent involves interacting with and working with the family as well as the parent(s) who needs the help. Our needs over time have evolved and they have been very responsive and understanding. Always on top of the changes that were occurring and always communicating with us. The caregivers where excellent and well vetted.

    Gail Dukes

    5

    June 27, 2018

    I am a past client of this provider

    Review: My sister and I contacted Home Instead to assist us with the care of our 86 year old mother who suffers from dementia. We wanted someone who had experience with seniors with this complex and at times debilitating disease. We met with the Home Instead staff and explained to them what we needed. They listened and provided us with Rose, who was unbelievably kind, experienced and patient. She was always on time and went above and beyond caring for our mother. I would highly recommend Home Instead Senior Care to anyone who needs care for their loved ones! Gail

    C.L.

    5

    May 26, 2018

    I am a current client of this provider

    My mother is the client of Home Instead. She was starting to get where she couldn't stay by herself for the whole day. She was in an apartment upstairs from my brother but they work and I live in Glenview. What we decided to do is have somebody there three times a week and the other two days I would come once and my mother's brothers who also live in Chicago come the other day. My mother’s physician is asking her if she knew of any agencies that we could trust. She gave me the brochure, I looked at it and they had called Karen. They set up an appointment and they met with my mother, myself, my brother and his wife and my mother's two brothers. They were very professional and accommodating. They have somebody set up and brought her in to meet my mother. My mother wasn't exactly accepting but you know it’s almost close to one and a half years now. She has become more accepting but also a little worse. My mother’s got a VERY nice caregiver with her and I really appreciate it. The other thing that I really like is when there's a legal Holiday or things coming up they'll text right away, give us enough plans and always offer replacement (we haven't used a replacement yet because either one of the family members will go over to my mother). Its prompt and same thing if her caregiver has a sick day, they'll call early enough so something can be done. I appreciate that too. I also like the supervisory visits because there's somebody that comes in and sees what the caregivers are doing with my mother and how their relationship is working. Then, they always text me and give me a report. They’re very receptive and very willing to help. We really haven’t had any problems whatsoever. We're very pleased. I haven't heard anything because like I said my brother is downstairs. As far as our experience, it’s very trusting. There was never a disruption, problem or anything like that.

    Libby reed

    5

    May 19, 2018

    I am a past client of this provider

    Home Instead Senior care helped me with my mother for about three years. I experienced two owners and both bent over backwards to help my complicated family. Mom requested a caretaker with a car and they rose to the challenge. Matching the caretaker to the client is an art. The caretakers helped with meds, meals and light housework. They took Mom to doctors appts. and to her lunch bunch dates and sometimes just for a ride to get out of the house. Everything was documented so we knew what had happened daily. I live out of town and the caretakers made sure Mom got to the airport to fly to visit me and my siblings. It was a great relief to know she had help. The relief increased as Mom got weaker. I spent a lot of time with the caretakers during my many visits. I regularly met with the staff at their office and they did a great job of communicating with me from afar. I especially valued the fact that Home Instead dealt with GenWorth Insurance. The insurance company gave me a lot of grief in the beginning of this experience. The staff took care of all the billing. They recommended the lawyer we used for our estate planning. He was incredibly helpful. It takes a very special person to care for the elderly. The best caretakers do this because it is their calling. We had one of the best when my Mom died. I am eternally grateful. Thank you, Home Instead.

    Susan Schaalman Youdovin

    5

    May 18, 2018

    I am a past client of this provider

    My parents used Home Instead for two years. They passed away last year; my mother was 102 and my father was 100. They lived independently because of Home Instead. Two of them had 24/7 caregivers. The caregivers were extraordinarily helpful, kind, competent, professional and personal; that's what made it worked for them. My parents were both highly educated and both from Germany. They had very high standards for anybody who worked with them or around them, and they were tremendously pleased and happy to have Home Instead caregivers. The caregivers were extraordinarily qualified and adapted to my parents rather than creating a situation where my parents had to adapt and accept them. They went out of their way to accommodate my parents' schedule and their desires for good conversation rather than just "How are you"? or "How's the weather"?. They wanted to engage in discussions of the meaning of life and were up to the task every time. And once my parents died, the Home Instead people were tremendously helpful to my brother and me. I'm 73 when they died and my brother was 68. So we really didn't have the right to expect anybody to help us but the Home Instead people - all of them from Karen Stevenson, the owner of the agency to her executive staff and her professional staff who were caregivers were tremendously solicitous of my brother and me and helpful in getting through what could have been a very difficult period. It was still a tremendous loss and the Home Instead people were up to the task of comforting my brother and me and helping us organize life as it would go on. I can't say enough positive things about Home Instead. This happened from the minute we called Home Instead when we brought my father home from the hospital after his stroke (my mother was already somewhat disabled and she was really quite isolated because she had serious hearing loss and she was also having terrible vision issues) until we called Home Instead on the way home from the hospital. Karen Stevenson was there 20 minutes later when we got there. She had people that night from 3 in the afternoon until 6 in the afternoon. We were on our own but we knew somebody was coming and that also is an enormous bonus that she has a staff that she can call on to take over in minutes. Out of 5 stars I will give them 6, more than the stars that are available. I'm happy if anybody wants to call me and ask me direct me questions or hear my voice saying these things, I'm happy to do that.

    sajolie219

    5

    May 13, 2018

    I am a current client of this provider

    HomeInstead has been providing respite care for my aunt's fulltime in home caregiver for a few years now. We are pleased with their attention to details and schedules. Their scheduler works hard to make sure that the caregiver is a good fit and that our schedule needs are adhered to. It is basically seemless. A weight off our shoulders, indeed.

    Calise T.

    4

    May 7, 2018

    I am a current client of this provider

    Overall, we have had a very good experience with Home Instead. The caregivers they have assigned to my mother have been caring, compassionate and very capable. The Scheduling Coordinator works hard at getting last minute changes taken care of and the Client Care Manager listens to our concerns regarding our mother and offers advice and help to best meet her needs. As with any provider for a family member in need, you have to be the biggest advocate for your loved one, and, we do feel that Home Instead respects our position and tries to meet our expectations. We are pleased with this company.

    SPX

    5

    May 7, 2018

    I am a past client of this provider

    Some people think that caring for a loved one is just a matter of having the right caregiver show up. This is a critical element to quality care and Home instead provides well screened and trained people who arrive on time and do what it takes to support the aging process. Caregivers are responsive and helpful. The agency's services are personalized to each client and include personal care, nutritional support, home support and assistance with issues related to memory loss. But Karen and her team understand that it takes more than just the right person and have created their Client Care Community approach that surrounds the person who needs care AND their family members to support the difficulties and challenges of the aging process. Most of us go through this journey once or twice in our lifetime and it is hard to navigate without some help - regardless of how skilled and talented each person might be in his / her own life. Karen's group takes the approach of providing "anticipatory guidance" to help see what is happening down the road so everyone can be ready. They are a cut above other home care agencies in everything they do. The responsiveness of the caregiver and the agency is exceptional.

    denisenowak

    5

    May 1, 2018

    I am a current client of this provider

    I'm a relatively new client, but the care my mother receives is exceptionally caring! And the office staff is helpful and efficient! My calls are returned promptly, and my concerns and questions are addressed to my satisfaction. Our caregiver arrives promptly, and is ready to help with whatever we need. We can't say enough good things about HomeInstead!

    Sharon 1819

    5

    February 26, 2018

    I am a current client of this provider

    We have used Home Instead for the past 2 years. They provide an in home caregiver 24/7 for an elderly friend. I am his guardian. Karen and her team have always been there for us - in the middle of the night, on weekends, you name it, they are always there. The entire staff is extremely responsive to phone calls and special requests. We interviewed several agencies before selecting Home Instead, I have not regretted our decision for a second.

    Dipankar

    4

    November 13, 2017

    I am a current client of this provider

    We have been using Home Instead Senior Care for six or seven weeks now. Everything is good. They're very professional. My wife is very comfortable with them. They're definitely worth considering and highly recommended.

    Reviewer127673150

    5

    May 11, 2016

    I am a current client of this provider

    Home Instead was always responsive. They were very quick to provide us what we needed and their helping personnel were always effective, pleasant and willing. I would recommend Home Instead unequivocal to anyone.

    R. Schraeder

    5

    August 31, 2015

    I am a current client of this provider

    They provide very good care for my husband's mother. We always had great communication with Home Instead office. No complaints.

    chocolateedl

    4

    July 27, 2011

    I am a current client of this provider

    My mother has severe Alzheimers and she has received nothing but the best care from the Home Instead agency. Mom has had several wonderful caregivers from this agency over the past several years, and her current caregiver has been helping her for over a year.Home Instead has always been there for us, and they have followed through even at the last minute , as well as supporting Mom and our family throughout her numerous hospitalizations and medical crises. We couldnt have asked for a more caring and supportive agency.

    fiftyfive

    4

    July 8, 2011

    I am a past client of this provider

    As a result of a pretty bad stroke, Home Instead was hired to care for my brother. The intitial contact with this coompany was very professional. The staff in the office was particularly helpful with explaining the care which would be provided. It's conveniently located, should the need arise to go into the office. Once the care started, I was thrown back at how helpful the lady was. In addidtion to the ""work"" she was doing, she was actually a nice companion for him. There were never any worries of dishonesty, nor did any problems ever arise. After seeing the professionalism and people skills this worker had, it appeared as though the training program given at Home Instead was a very thorough one. She was also well groomed. It had not been long since the stroke, and my brother could not do much at all for himself- so it was very relaxing to have a little time off to do other things while being able to trust that he was in good hands. I didn't really find anything to be disturbing about the company. The only negative was after ending the services for a while, we decided to reach out to the company for additional services, unfortunately we were told that it was not possible to be assigned the same worker. No additional information was given as to why, and at the time I was a bit disappointed. My brother was comfortable with her, and we really didn't want to take a chance with a new preson. We decided against getting services at that time, mainly because he was a lot better, and was pretty much doing everything on his own. In closing, I would like to re-emphasize that the service was great and professional, the staff was helpful, and the location is very convenient. It is my hope that my brother continues to improve and remain able to care for himself. However, should the need arise, I would definitely go back to Home Instead based on our prior experiences with the company.

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    Services and Amenities of Home Instead - North & South Side Chicago, IL in Chicago, Illinois

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - North & South Side Chicago, IL in Chicago, Illinois

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - North & South Side Chicago, IL

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    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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