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Home Instead - Charleston, SC

11 Gamecock Ave, Charleston, SC 29407

(800) 558-0653

Verified Partner

4.33

(21 reviews)

Offers Home Care

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Reviews of Home Instead - Charleston, SC in Charleston, South Carolina

4.33

(21 reviews)

    Dissappointr

    2

    August 6, 2023

    I am a current client of this provider

    I had requested assistance for my husband 3 days a week. Aid came one day, called in sick one day, and I had to cancel one day because my husband developed an irregular heartbeat and we were sent to another cardiologist to have that checked out. However, we were still charged for 2 days and payment was drafted from my bank account for 2 days Eventhough my cancellation was an unplanned emergency & could not be helped. I thought Home Instead was suppose to help make your life easier, not more complicated. This is not what I call helping you care for your loved one. And certainly does not instill trust with client. I will not be using them any longer and I cannot recommend their services for obvious reasons.

    MsMissy

    1

    May 25, 2021

    I am a past client of this provider

    I was sincerely disappointed at the way we were treated. Less than 48 hrs before 24 hr care was to start, the community relations person requested that we pay for services in full by bank draft or a credit card. She received a deposit of almost one third of the full cost and the scheduler had sent the schedule for the week. Her explanation was she had a brain fog and they could not provide services unless I paid in full for the week. It was a breach of the contract and unprofessional. I was shocked because I had worked with Melinda for weeks to get everything in place. I am the primary caregiver for my mother and a breast cancer survivor who requested the services so I could address my healthcare needs. It is important that all parties have integrity in their speech and actions.

    Kim Stav

    5

    March 20, 2021

    I am a current client of this provider

    This is a great organization. They are very accommodating when schedules change. Our caregiver is the best. She’s attentive and knows how to work with dementia patients. We absolutely love her.

    Lisawill59

    5

    January 17, 2020

    I am a current client of this provider

    We are so pleased with our experience with Home Instead! From the first interaction with Kinzie to meeting Melinda, Haley and the caregivers, what a blessing! Kinzie was so knowledgable and uunderstanding from our first phone call. She was kind and professional. Melinda felt like family when she walked in the door and sweet Haley is so bright and cheerful. Home Instead provides care for my mom with dementia. They help her with hygiene and keeping her active. Any concerns we have had been addressed immediately.

    BolRob

    5

    June 27, 2019

    I am a past client of this provider

    My father received excellent care from Home Instead. I would certainly recommend their service.

    betty1956

    5

    June 19, 2019

    I am a current client of this provider

    I am so impressed with the loving care provided by Home Instead Senior Care of Charleston. I needed care for my parents ASAP. In one phone call, I spoke to Kenzie, had all my questions answered, and she sent someone to meet me and my parents within an hour. Within three hours of that meeting, we had an absolutely amazing caregiver at the door! I called three other companies and they couldn’t even get out to meet me until the next week! We continue to have care and we are so happy with the office staff and caregivers. I feel like they truly love my mom and dad.

    LizzT

    5

    May 16, 2018

    I am a current client of this provider

    Thank you so much! We are enjoying life much more thanks to Home Instead Senior Care. The staff is amazing, punctual, and eager to learn “your way” of doing things around the house. My Granny tries to act like she doesn’t need any help, but deep down I know that she enjoys having meals prepared for her, having laundry done for her and just having some company over. My Granny wants to stay in her home forever and Home Instead Senior Care is allowing us to do so without breaking the bank. Thanks again!

    City Kitty

    4

    March 1, 2018

    I am a current client of this provider

    Our Home Instead caregiver provides mostly companionship for our senior. She always arrives on time to take over care of our charge and soon they are off to the hairdresser, lunch and maybe a short ride before returning home. At that time, we have a chance to interact with the caregiver while she tells us about their day. When our caregiver is unable to come to us, Home Instead always makes every effort to have a replacement fill in for every aspect of our senior's care for those hours that day.

    BestCat

    5

    December 22, 2017

    I am a current client of this provider

    I have had such a wonderful experience with this company, they are consistent with the car they provide, I know who is coming to my home and what time they will arrive. They help me get to the grocery store and the bank when I need to go. They help me to my doctor's appointments. I have a wonderful doll face Ann who also listen's to me and coordinates my care.

    mrshappy

    5

    December 21, 2017

    I am a current client of this provider

    The staff is excellent, they have wonderful care givers who are very professional and Ann is the best

    goodc

    5

    December 20, 2017

    I am a current client of this provider

    Home Instead has taken excellent care of my mother for over a year now. She is happy and healthy and her quality of life has greatly improved.

    tiaedgar1010

    5

    December 12, 2017

    I am a current client of this provider

    Home Instead Senior Care is an amazing company! The CAREGivers are kind and professional and the staff at the office goes above and beyond to make sure your loved one is receiving the best care possible! We use Home Instead for my Nana with dementia. Home Instead has improved her quality of life and we feel so safe leaving her in their care. Highly recommend this company for your senior care needs!

    jpmamccmany

    1

    December 1, 2017

    I am a past client of this provider

    We had to stop using this company because they took my dad for fast food almost every day despite our continued communications with the company that he needed to be on a low sodium diet due to a heart condition. They also had caregivers cancel on us last minute without providing a replacement.

    Mt. Pleasant Client

    5

    November 27, 2017

    I am a current client of this provider

    Home Instead was able to find the perfect long-term caregivers to meet our needs while fitting nicely to our daily routine at home.

    orffanAnn

    5

    October 22, 2017

    I am a current client of this provider

    We have two caregivers that take care of my brother now. They are both kind and attentive. One of them never gets off her cell phone, but she does meet my brother's basic needs. The other one is attentive to my brother during the entire shift.

    Norma

    5

    July 26, 2017

    I am a current client of this provider

    All caregivers have been kind, caring and loving! Home Instead gas become part of my family. It's been a wonderful experience.

    Dana S.

    3

    July 17, 2017

    I am a past client of this provider

    There were some good caretakers from Home Instead, and there were also caretakers that were not good. I had them for probably 4 months and they send one person a week. They help with laundry, meals, and things like that. The price was fair.

    graab

    5

    May 22, 2017

    I am a current client of this provider

    Excellent caregivers, support staff, and top notch communication. All work hard to match caregivers and needs of the patient.

    chassc

    5

    May 18, 2017

    I am a past client of this provider

    Highly recommended. Cared for my father at his home and allowed him to remain there for months longer than we thought possible. Works with you on matching a caregiver to your parent who fits.

    Madelene

    5

    December 27, 2014

    I am a current client of this provider

    Home Instead caregivers have been taking care of my mother for almost two years. I am so thankful to have found Home Instead. Mother's two caregivers, Sandi and Ida, are angels. They are conscientious as well as considerate and always wanting the best for mother.

    James101090250

    5

    October 31, 2014

    I am a current client of this provider

    Cheryl is my caregiver. She is a lovely person inside and out. A good Christian person, one I can trust with my life.

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    Services and Amenities of Home Instead - Charleston, SC in Charleston, South Carolina

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Charleston, SC in Charleston, South Carolina

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Charleston, SC

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