From the Provider
VITAS Innovative Hospice Care of the Coastal Cities Services
Pet therapy and special veterans programs. We have two drop-in groups, one monthly and one weekly. Please call for dates and times. Additionally we offer 6 week groups as are scheduled and Saturday morning specialty workshops, for spouses, parents of adult children who have died. We sometimes offer support groups in Spanish.
Reviews of VITAS Innovative Hospice Care of the Coastal Cities
Average Rating: based on 4 Reviews
I am a past client of this provider
I am writing to share my experience with the services my mother received from the most wonderful, most caring group of angels from the first time the nurse came out until she passed on. Everything that was discussed was provided and then some. Everyone from the RN and Aide that came out several times a week, the chaplain social worker and Physician that came to my house multiple times and spent quality time with the rest of my siblings who all had come in from out of town, to the wonderful most caring group of LVNs on the continuous care team who were there for us at the very end when my mother needed the extra care. It is a shame that a few experiences try to ruin the reputation of a company that provided exceptional services not only to me personally when my mother required the care but to so many friends who have have the good fortune to have Vitas be there for their loved ones at the end of their life. I highly recommend Vitas to anyone who is looking for compassionate quality staff to care for your loved one at the end of their life.
I interviewed this provider
I could not agree more with Post2lulu. (I had to choose one star, but I would give VITAS none.) I actually gave VITAS a second chance after my bad experience regarding my uncle. During the interview, the VITAS representative was most charming -- yes, yes. However, my uncle received NOT ONE VISIT. He died alone in his care facility. Thankfully, I was with him only hours earlier. In my mother's case, it was the same routine: highly solicitous representatives who, after the initial conversation did absolutely NOTHING. No one ever followed up or visited. This organization is a sham. Yet, I continued to receive mailings telling me about groups I could attend with others. These notices were presumably to show how much VITAS cared. Shame.
I am a past client of this provider
I am sorry to have to give a bad review of Vitas, but they really did a horrible job with my family prior to and at the time of my father's death. Their communication was horrible with the family, every time we called, it was someone different and it seemed like No one ever was up to date on the my father's condition or plan of care. Their people were not empathetic nor particularly talented. When they came for the first visit, they thought they were seeing a woman, and my father's name was Harry!. It went downhill from there. Missed appointments, broken promises, and it was as if once we signed up, we were invisible. Dad died alone in his room at an extended care facility. It was the exact opposite of the experience we were wishing for. Horribly disappointing. They give hospice a bad name.
We are very thankful
Our Mom passed last May and I have not had the time to write here. But I would like to express my deep gratitude for what we received from Vitas, especially from a wonderful nurse named Polly. Her heart is beyond what you could hope for. Her spirituality and open mind helped us immensely to go through that difficult journey. It would not have been the same without her. Thank you from the bottom of our hearts for your great spirit, compassion and genuine generosity! Cécilia