Hospice Buffalo Campus

I am a friend or relative of a resident

My father spent time here while battling the final stages of cancer. The staff went above and beyond to make not only my father feel welcome and cared for, but also to take care of the family and friends that came to visit. The sense that the facility was treating the whole family and not just the patient was really special. Shortly after my father got well enough to return home, he opted to return to the facility. When we asked him why, he said it was because he felt safe there. I think that statement alone is telling of the quality of care.

I am a friend or relative of a resident

The best thing about the entire experience was the people working there. Everyone from the staff, to volunteers, to administrators was very kind, courteous and professional. They made you feel very comfortable and that your family member would be in great hands. You also felt like the care being given was top of the line. They were very quick to respond to each and every need. The facility itself was nice, nothing out of the ordinary but clean and well maintained. The room we visited was always clean and it was rather large for an assisted living room. The single units were an added bonus. One other nice thing was that there was always some type of free food or beverage available. Whether it was coffee, pop or cookies, there was always something to grab. But all of this comes second to the staff and volunteers. They are what makes this place special.

The organization was very caring and spent a lot of time talking to the family about my mother's needs and how they could help. They offered many services and support, including spiritual support. My neutral rating is based on the fact that even though the above is true, it didn't work out as well as we had hoped. The aides that were sent to our home to help with my mother's daily care ended up quitting because my mother was "violent". She didn't like showering or doing personal care activities so she would hit the person trying to get it done. My opinion is that if you are offering help to a person with late stage dementia, you should expect and be prepared for bad behavior of this sort. But we ended up not getting any daily assistance from them, which is what we needed most. They were very helpful in making sure we had medications and in support after my mother passed.