Outreach Health Services

When clients, in the Austin, Tx region, asked for a referral to a home health agency, as a professional, I often referred them to Outreach Health Services.

PROS: ... provides in-home medical care to persons dealing with a health decline ... has quality staff of medical professionals & trained aides ... good staff interaction with patients and community, known for

quality services in the area

... staff good at keeping focus on overall goal of patient regaining health

and becoming better able to manage health & remain at home

CONS: ... needs to review, on regular basis, education service, to ensure patients

understands their condition & ways to better manage their health

Very poorly managed, and caused more problems than they were help. My sister and I care for my elderly bedridden mother. My sister was scheduled for surgery, and we needed someone that could come in and bathe, feed, and change my mom on a daily basis.

Outreach Health Services in Austin, Texas agreed to take the job in advance, and came out the day before my sister was scheduled for surgery. A manager and the worker who was to care for my mom were present. They agreed to the job, took our check, and then called back the night before my sister was scheduled for surgery with a problem. Their local supervisor said, that their "professional" health care worker wasn't "comfortable" changing diapers, and proceeded with the "upsell" pitch for more hours. Numerous calls later to various managers corrected the problem, or so we thought.

They waited until my sister was in the hospital, and had just had her surgery to let us know that they would not be able to fufill their obligation, and even wanted to return our check and cancel the service, if we were not willing to upgrade. Very unprofessional, no coordination between management, and workers who do not feel "comfortable" changing an elderly woman's diaper. Their voicemail by their own admission "does not" work. Wow, what can I say, other than "not recommended."