VNA of Albany, Saratoga, Rensselaer CHHA

I am a current client of this provider

VNA has provided very good, often excellent services from nurses, PT's and other home visit specialists over the last decade. BUT since late december 2010 I have noticed that the dedicated visiting staff was under considerable pressure to perform more tasks for more clients. The spring of 2011 not only did my longtime visiting nurse leave the VNA, so did at least 24 others. The consequence of this is a less experienced and knowledgeable staff. My phone calls pertaining to very specific service questions have not been returned. I was given virtually no notice, choice or formal explanation concerning a change in my service, showing a lack of respect for the patient. The changes in care all coincide with the hiring of a new top administrator. Last year I would have given this CHHA very high marks. No longer. Care from the VNA has become work for me, the patient.