Jenner's Pond

I had a good experience at the retirement facility. The staff was very attentive of everyones needs and were very respectful. i wouldnt mind going back again to see my grandmother even though i am usually uncomfortable in those kinds of enviorments.

Overall, the quality of the care provided was excellent. Staff were very welcoming to families and very friendly and familiar to residents. The residents were also provided with a well filled activities schedule, though admittedly, there were many repeat events. At one point my grandfather had to be confined to a special section of the assisted living facility because he was trying to escape, more or less. The way in which residents were treated with regards to the door, given that they really did need to be secured in order to ensure their safety, was respectable. Staff joked lightly about the subject with the residents, and did everything in their effort to make it seem as if they were not being held against their will. There came a point where my grandfather could no longer eat solid foods, and at that point it was imperative that he receive a special diet of pureed foods. This facility was able to accommodate him, indeed, going above and beyond to add some culinary zest to the puree. When he got to the point where he could not manage his own hygiene, the nurses managed to make him presentable, and respected his dignity in the process. The ambiance varied drastically from building to building. In the final building where he received the highest levels of care, I found it quite uncomfortable. Indeed, it was very obvious that this was the sort of place that people would never leave from alive. Despite efforts to provide a sun exposure through a skylight, in this particular area it was not sufficient. You could also tell that the staff were suffering from malaise in this particular building as well. Perhaps it cannot be avoided in such a place. I do feel very fortunate that the ambiance was my only complaint. He was well treated and cared for when we could not be there for him.

It was a lovely place. Always very bright and cheery. The staff could not have been better. All the facilities were always very clean and orderly. Everything was new, none of the facilities or amenities were old or worn down, like you find in many other assisted living/nursing homes. Jenner's Pond staff really strives to mantain a pleasant and safe environment for its' residents. If there was ever a problem they were always there willing and ready to do whatever it took to make the family happy, fix the problem and make sure it would never happen again.