From the Provider
Call (480) 831-5000 or toll-free (800) 824-1112 to schedule a visit and tour of our retirement community in Tempe.
Reviews of Friendship Village Tempe
Average Rating: based on 10 Reviews
I am a friend or relative of resident
My Aunt started out in cottages, then apartment, now Assisted Living. Recently her Trust Banker had to file a complaint with Adult Protective Services. We have been there several times and find it a pleasant facility. The quality of the food has improved. However, the lack of contact from Administration after Adult Protective Services was there is appalling and we have contacted them in person and by e-mail since the incident.
I am a friend or relative of resident
I would never reccomend this facility after our family has experienced both poor care, bad food, lack of response and dr that did not follow hospital reccomendations leading to the near death of our loved one. Surely they will also try to keep the 175,000.00 given when all these promises of fantastic life and care were made. Apt is dismal. If I could do 0 stars I would. We thought our loved one was going to have the best care what a horrible experience this has been.
I visited this facility
This is an amazing, not for profit facility, which has been in busienss for 30 years, yet looks and feels like it's brand new. They will accomdate all of your health care needs as you age and you will never have to move again. I am looking for my parents, but would love to move here when I am of age.
I visited this facility
There were different units in the facility at friendship village. They ranged from near independent onward to hospice. I spent most of my time observing the care in a unit called "Genesis", which was for people with severe memory related impairment due to age (i.e. Alzheimer's and other forms of dementia). My overall impression of the staff was that while they were certainly not neglectful, they seemed very jaded by the patients, and a few (although not all of them) seemed somewhat apathetic to the pain and plights of their patients. Most of the time patients were collected together in a room to watch television. The staff met the basic needs of the patients, such as bathing, feeding (the food did look like it was well prepared and appetizing) and toileting. However they felt it necessary to have the patients up out of bed for employee shift change, regardless of whether the patient was sleeping or not. I remember seeing some of the patients relatives and they seemed rather uncomfortable when another patient had an outburst. I think this is a rather natural occurrence, however it is my personal opinion that having a relative in a unit rather than at home can be much more difficult to adjust to, versus having their loved one be cared for in his or her home. There are, of course, pros and cons to that as well. But getting into that subject doesn't seem necessary for this evaluation.
I visited this facility
I liked this facility right from the start. It had a security guard when you enter. It has a restraunt on the grounds seperate from the independent apartments that look like home, but with the safety and security needed for someone. There were activities going on and there were golf carts transporting people around. I really liked this facility.
I visited this facility
I visited Friendship Village in 2009 and I was given a tour of the entire facility and introduced to several staff members. It was an absolutely beautiful facility, with very well kept grounds and very large. I remember noticing how particularly large the bedrooms were for the residents. The dining room was unbelievable; I even was able to have lunch while I was there. The food choices were unreal, and the food was definitely what I remember most from the visit. The staff was so friendly, especially a woman named Teressa, I really enjoyed just visiting the place, I couldn't imagine how nice it would be to stay there. There were a lot of activities that were set up including games and dancing. I was not able to see any of the games going on, but there was definitely a lot of stuff going on for residents to do. I would definitely recommend this facility to anyone in Tempe AZ.
This facility services pretty much all care levels and the sections each level is placed in within the facility seems appropriate for each care level. Independent care, obviously has more freedom and space to roam around as oppose to memory care or skilled nursing, where the residents need to be in a smaller, familiar, more secure area. And the assisted living residents have an area that is a little like all of the other levels put together. The areas are perfectly set up to accommodate each level.
The memory care section is really easy to navigate, so the residents are able to have the freedom to walk around the area without becoming scared or lost. They have a lot of visual cues they use throughout the floor to help the residents realize where they are should they become confused. The memory care staff is really great at encouraging the residents to participate in the different activities and therapies offered, and the residents spend a lot of their time together. I like that the staff have little jobs and tasks for each of the residents to do everyday, it helps them feel independent and needed, it raises their self-confidence and it proves to them that they can still do lots of things.
Skilled nursing residents have access to all the tools necessary to become healthy and stronger. The staff is constantly doing rounds and checking on the residents. They are very good with the residents and they are great at encouraging the residents to push through whatever their ailment may be. They are good at motivating them to remain strong during physical therapy, bad side effects from medications, or post-op pain. They will sit and talk with the residents, or read to them, or watch TV with them if it helps calm them down or make them feel better. I can tell that the really care about the residents, and I think that overall the skilled nursing unit functions smoothly. If I had any complaint at all, it would be that I often see the staff members who are on-duty sitting at the nurse's station talking to each other about their personal lives, when they should be doing rounds and interacting with the residents.
The assisted living area is also really nice, it is always really clean, and the residents always seem busy doing something. They always have nice things to say about the facility and the staff. I've had many of them tell me that they like living there, and I have heard very few complaints from family members. Most of the residents are active in at least one or more of the scheduled activities and they appear to spend more of their time out of their apartments then in them. Overall, they seem pretty social and well cared for. I think that the staff do the best they can being that there are many more residents than staff members and they do their work professionally without letting the chaos make them rude to the residents or visitors.
Independent living at Friendship Village is I am told, a very exciting place to be. The residents are encouraged to always learn and try new things, and the staff make this possible by bringing in new activities all of the time or by scheduling fun field trips . The residents for the most part are very self-sufficient and they need very little assistance but I always hear the staff telling the residents they are there if needed. I have spoke with quite a few of the residents and they seem to all be very happy with Friendship Village. They really like all of the opportunities that are in place for them. They tell me that the staff are so accommodating, and they say it is so nice to be able to go out with friends, have fun all day, and be able to come home to a clean apartment, clean laundry, and not have to worry about anything, especially cooking.
One of the things that I like most about Friendship Village is that residents are be able to transfer between care level, if needed, very easily without a lot of headache. It makes for an easy transition and the residents don't become all stressed out Another great thing about the facility is that the monthly costs include ALL utilities, even cable and phone, which many facilities make you pay for yourself.
The only big complaint I have about this facility, is that I have seen on several occasions when new residents move in, the staff are really great for about the first week in helping the residents get settled in and comfortable. However, sometimes, for some residents, it is really hard to transition, and instead of offering them additional help and services, I have overheard the staff pretty much just pat them on the back, tell them they will get use to it eventually, and walk away. This is the worst way to approach the situation, because one, it can make the resident feel like something is wrong with them in not being able to adapt, and two, moving in to senior living is a huge change from the life they are used to and if they need additional help to adjust to their new life, then that help should be readily available to them, and they should not have to feel humiliated or self-conscious having to ask for it. There have been a couple of residents I have seen this happen to at this facility, and it took me quite some time in working with them and talking to them to get them comfortable living in the facility. I just wish the staff would have been the ones wanting to help those residents, instead of me.
Another great thing about this facility is the food! There are so many menu options, which I have personally tried a few of, and they are all amazing. They have so much flavor, nothing here is bland and boring like I see in many facilities. They make healthy food actually fun to eat, and the residents here eat it because they want to and not because it is good for them or they have to. I have had more residents, family members, staff, and visitors comment more about the food here, then any other facility. I would suggest to potential residents to visit the facility around mealtimes to test the food for yourselves. You will become hooked, I'm sure, so maybe leave that part for the end of your tour!
The facility as a whole seems to be ran pretty smoothly, sure there are some issues, but nothing that can't be fixed. I think that the facility would make a great home for all, regardless of care level, and I believe that taking a tour of the facility would really give you the best idea of if it the right choice for you or your loved ones.
I visited this facility
This is a large multi-facility with a nursing home and two separate assisted living. One is memory care and other assisted. Twenty-four apartments are all 1 bedroom for memory care which are fully handicapped equipped with partial kitchens. There are 64 apartments in more independent assisted which are studios and one bedrooms. All handicapped equipped and about 480 square feet with partial kitchens. The memory care is one story and the other two story. The buildings are about five years old.
There are numerous courtyards and one in center between the buildings. These have walking paths, sitting areas, lots of flowers and greenery. Each apartment has a patio they may or may not share with their neighbor.
The entries are nicely decorated but simple. This is done to give more to the apartments.
There is an Lpn on duty 24/7 and on call nurses. There is a house doctor but doesn't come in. At the 64 apartments there are always 4 licensed caregivers. Family is encouraged to take or accompany there person to doctors appointments. There is a bus for transport however.
There is a restaurant style dining room. All food is cooked in kitchen. They serve three meals a day and snacks. There is a special but they have an alternate menu which allows a variety, The food is very good. Also, if they choose, across the way is a cafe and another restaurant where they can go at what is called the Kelly Center. Residents are allotted eight dollars per meal which is within their costs.
They have an activity director and the restorative assists. They go on outings at least once a week. They go to movies, restaurants, and various entertainment. They go shopping. There is the normal in house activities as bingo, cards, entertainment, parties. They have a swimming pool. As well as this, across the street at the Kelly Center, there is an exercise gym with sauna and spa.
The staff seems very caring and residents happy there.
This is a very nice, clean facility with lots of active options.
I visited this facility
My grandmother is in this excellent assisting living facility. I really enjoy going to visit her daily. And each time I go visit the lawn/landscaping is always so nice. Another thing I like is how the community is gated and security is always available to see who is entering and leaving the building.
And I really like how the community is set up. It look as if it's an apartment community. And what's really nice is the staff members come around to check on the residents and there is housekeeping available when needed. Also, there is a onsite nurse that can come from any campus to help if needed.
My grandmother really enjoys going to the cafe inside the main building. This area is setup with different dinning places, bar/grill, banquet hall, and a gift shop. I really like this area because I am able to eat with my grandmother. Guess what if you forget your wallet you there is an ATM available inside the building.
I really enjoy going to visit this nice clean facility.
I love, love, love everything about this facility! I have had the pleasure of visiting Friendship Village several times and each visit has been better than the last. One of the things that I love most about the facility is how secure it is. There are many security and safety features in place to keep the residents out of harm's way. The one thing that I am most certain of is that the residents are very protected and that they are in capable, loving, and professional hands. The care team is top notch and I can always tell that it is more than just a job to them and that they really care for each and every resident, and I love that they not only know the residents by name, but they know what books they like to read or shows they like to watch. They know what activities and events are liked the most. They know all of the special little details that makes each resident unique and they encourage the residents to be themselves and to be proud of their accomplishments, talents, and abilities. The staff is amazing and they deserve to be recognized over and over again for their hard work and dedication.
The activity and event calendar is extensive and diverse, it offers a multitude of choices to keep the residents on their feet and full of life. There are social clubs, special interest groups, volunteer opportunities, exercise classes, arts and crafts, everything you can imagine, and if by some chance they do not have an activity you would like to participate in, just tell them and they will make it happen. The staff's main focus is on the residents and their main goal is making sure that the residents are happy, comfortable, and healthy. On one of my visits I walked in on a group of ladies sewing blankets and booties for a children's hospital, they were so focused and determined to make as many as possible so that no child would go without. One of the ladies told me that doing this type of activity and the other volunteering she takes part in really helps give her a sense of purpose. She said that it is really satisfying to still be able to do things to help others, she said that it makes her feel wanted and needed. She told me that the Village is always coming up with new volunteer opportunities for the residents and she hopes that they never stop. She told me that doing this really helps her stay motivated, active, and it helps in raising her self-confidence. Most of the women were agreeing with her as she told me these things and I could tell that some of the residents really rely on volunteer opportunities like this to help them feel a certain way and I could see that they were so incredibly happy to be a part of the volunteer groups. I really appreciate that the facility offers the residents so may different volunteer opportunities and I think that other facilities should follow their lead.
I could go on forever about Friendship Village, the facility is so beautiful from the inside out. The residents have so many spacious and comfortable areas to relax and socialize with friends and family and Friendship Villages recognizes how important family is in keeping a resident in high spirits so there are many scheduled events and activities in which families are encouraged to attend and/or participate and families are always welcome to visit their loved ones any time they wish. I really recommend Friendship Village to those searching for an assisted living facility and I know that it would certainly be worth your time to take a tour.