Heritage Community of Kalamazoo

This is a wonderful facility with care levels ranging from simply independent living apartments to assisted living ( two different faciliities on campus to acommodate differing financial needs), two Alzheimer's/dementia units and a nursing home.
I have had loved ones living in nearly all of the various facilities on campus (independent living, assisted living, Alzheimer's unit and nursing home) and all experiences have been great with wonderful care, utilizing up-to-date methods and current best practices in caring for the elderly, particularly in the Alzheimer's facility. Staff is well-trained, compassionate, loving, for the most part.

Visiting this nursing home was not a pleasant experience. There were several sick elderly people that weren't receiving the help they needed. I can recall a time when a woman yelled help for around 3 minutes before she was tended to. However the home was clean and aside from the late responses from the staff, it was decent.

I visited this facility a few times a week for about six months while keeping track of an old neighbor. When she moved to the facility I said I would visit. The grounds were very well kept in the summer and the common areas seemed to be free of dust and dirt. I was invited to stay for a meal and while it wasn't fine dining my old neighbor had no complaints. Overall she seemed to be fairly happy there at least while I was able to visit.