The Willows at Meadow Branch

My grandmother was a resident at "The Willows" for 18 months. The entire staff,in all departments,knew my grandmother by name. They all took the time to speak with her and acknowledged her as a person. Our family was kept well informed of her status,so that we could make the appropriate health care decisions. Her care was a team effort,with the staff and family working together. The facility was well kept both inside and out. The Maintenance and Housekeeping/Laundry departments were always working to keep the facility clean and operating well. The dietary department made every effort to make her dining experiences pleasant. They took the time to learn my grandmothers likes and dislikes.The Activities department as well,spent time learning about my grandmothers interests,so that an activity plan could be made to meet her needs. I could go on about how all the departments truly made her stay a loving,caring experience for her and a comforting,reassuring one for us.We will always be thankful to "The Willows" for providing her with this truly personal,loving,and supportive cae.

My mother-in-law was a resident at The Willows after she fell at home and then fell again at the hospital. Because of her falls, she was in a lot of pain and was unable to walk. The staff at The Willows were so caring and compassionate. Often times the nurses would sit and talk with her, which she loved. They were so good to alleviate her fears by their knowledge of her condition and how to help her to improve. The director of nursing, Glenda, was an absolute angel, going above and beyond the call of duty in making her comfortable. The facility is so clean and beautiful, and the food is great. There were also many activities and music programs that she enjoyed so much during her stay there. She loved her physical and occupational therapists and the chaplain at The Willows. The therapists even made sure she was able to handle her day-to-day tasks when she returned home. The administrator's door was always open for any comments or concerns that we had. We even asked the receptionist Arlene to do a task for us, and it was immediately handled. Because of the excellent care she received at The Willows, she was able to return home and she was once again mobile. My mother-in-law's proudest moment, was when she walked down the hall to leave the facility and all the staff lined the hall and applauded her ability to walk again. I would never hesitate to recommend The Willows At Meadow Branch to any one in need of convalesence and cheer. The atmosphere and ambiance of the facility is warm, welcoming and loving.

My mother was a resident of The Willows from Sept. '09 until she passed away on Oct. 2010. She was also a patient of Blue Ridge Hospice. As I said in a letter to the Editor of the Winchester Star in December of 2010, there were angels at The Willows looking out for and caring for my mother. It was The Willows staff who suspected Mother has dementia and she was subsequently diagnosed by the Hospice team and her primary physician. It was The Willows who recommended physical and occupational therapy for Mother and she thrived on the attention. The surroundings were/are exceptional, the food was/is excellent, the staff was/is professional and compassionate, and the apartments are roomy and cheery. During the time of my mother's stay, I or a family member was with Mother several hours a day for 6 of 7 days of the week. Hospice was with Mother on the 7th day each and every week. It takes team comittment to care for an elderly person with dementia. The Willows provided the lion's share of quality care and Hospice, I, and my family provided the rest. If anything can be said for The Willows it would be that my mother always smiled when a staff member spoke to her, visited her, or cared for her. She knew she was being taken care of properly. What else could a daughter want for her dear mother?

Horrible! Uncaring and completely unprofessional! We were led to believe their facility could handle our mother, a massive stroke victim. She was only there 2 weeks and ended up in Hospice and passed. No one from the Willows attended her service, sent a condolence card, or anything when we called to let them know. The director, Linda, did not seem to know what was going on in her facility. And the DOR, Glenda, was awful. STAY AWAY IF YOU CARE FOR YOUR FAMILY/FRIENDS!