The Bristal Assisted Living at Westbury

I visited this facility

The staff was extremely friendly. This made visiting easy and convenient. The facilities were kept very well. From what I could tell the care given was excellent. My great grandmother was 93 years old when she lived here and she seemed happier here than when she was living on her own.

I am a friend or relative of a resident

The facility was as expected, the staff was friendly, my aunt was well taken care of and i heard minimal complaints. at times i would recieve calls from my aunt saying the facility was neglectful at times but whenever i came to visit they seemed attentive and rather friendly. overall the place seemed like a good choice for her and shes happy with the assistance because many things she can't do alone and I work long hours so i can't be there to help her whereas they can. i put complete trust in their service and would reccomend others.

I am a friend or relative of resident

My Aunt was a resident of the Britol in Westbury and I thought the facility was very professional and caring. She prevviously stayed at anothe rfacillity for aout 4 months and it was a nightmare as far a care goes. At the Britol the staff was so caring they treated her as though she was part of there family. When ever we went to visit her she always had a smile on her face. The bristol was a wonderful place for my aunt to spend her last year pf her life.. I would highly recommend it to anyone. As I said I had other facilities to compare it with and it was indeed the best place for our loved one to be taken care of.

The residents who live at The Westbury Bristal are there because they need assistance with their daily lives. Many of the residents that I encountered at the facility eventually grew to like having their lives orchestrated. The residents typically would complain about the afternoon entertainment of budding artists coming in for the afternoon to sing them “happy songs.” The staff or anyone who was around, would be in charge of taking the residents down to the party room for that afternoon’s event. Most of the residents would mostly sleep throughout the event or sneak off when nobody was looking. It wasn’t uncommon to walk into the facility and see the residents asleep in the party room, café or just catching a snooze on the seats of their walkers in a hallway. Having their hair and nails done was a big part of the resident’s day. Even if they didn’t want their hair done, they would be called numerous times to come down or an aide would go to their room and escort them down to the salon. Most of the residents would stop coming to the salon because the prices were too high or they didn’t like being forced to get a service done simply because their name appeared on a list. The main reason the residents didn’t like coming to get their hair done, was because the chairs were unsafe. The shampoo chair was broken for years. The chair would not lock and residents would have to hold on when sitting in the chair. This caused the chair to move and the resident would lose their balance and almost hit the floor if no one was there to help them into the chair. The maintenance department was notified about the chair, but nothing was ever done. We were told by the maintenance man that the administration was not going to fix the chair because they had empty rooms to fill and could not worry about fixing a chair. A new chair was not in the budget.