Springbrook Center
Westbrook, ME 04092
From the Provider
Reviews of Springbrook Center
Average Rating: based on 1 Review
I am a friend or relative of a resident
THE PERSONAL CARE OF THE RESIDENTS IS ATTROCIOUS. MY MOM WAS THERE AND SHE CONSTANTLY HAD FECES ON HER AND SMELLED. THEY NEVER GAVE HER A BATH/SHOWER UNLESS I COMPLAINED ABOUT HER ODOR. MY CONSTANT COMPLAINTS FELL ON DEAF EARS, ALTHO I WAS ASSURED EVERYTIME THAT THAT WOULD NEVER HAPPEN AGAIN. THEY CALLED ME ONE DAY TO GIVE ME AN UPDATE ON MY MOM...SAID SHE WAS DOING FINE, WENT OVER AN HOUR LATER AND IMMEDIATELY TOLD THEM SHE NEEDED TO GO TO THE HOSPITAL. THEIR REPLY WAS..OH..OK. THEY CALLED AN NON EMERGENCY AMBULANCE WHICH TOOK 45 MINUTES. SHE NEVER RETURNED TO THAT FACILITY. THE ONES WHO'S FAMILY DIDNT LIVE CLOSE AND WERE BED RIDDEN, WERE LEFT IN THEIR BEDS FOR A GOOD PART OF THE DAY EVEN THOUGH THEY COMPLAINED THEY WANTED TO GET UP. I WOULD NOT RECOMMEND THIS FACILITY TO ANYONE!!!
