Holiday Farmington

Helen

I liked the Village Gate of Farmington. I thought the staff was nice, supportive, very friendly, very accommodating, and knowledgeable. I was very pleased with them. The apartment was small but convenient. It's the right space for us and it was very well-arranged.

Nicole

Village Gate of Farmington was an immediate turnoff because they were so pushy. I felt like it was a super sales pitch, like "You sign today and only today, this is your price, but if you don't call us back by 11:00 p.m. tonight, then your price is going to go up." I'm not interested. You could feel the pressure from their boss. I don't need four phone calls a day. I don't need text messages. You don't need to control my day or my thoughts. It was nice and clean. I was OK with it until I was leaving and there was a community member who had come out and he wanted to call a family member and the person who was touring me very rudely told him to go back to his room because they were under lockdown because of COVID and just said, "Hey, you need to go back to your room. I don't know why you're out. You need to go back to your room now." She talked to him like a child or like an inmate and this is a grown man. He's an adult and you need to treat him like that. I just didn't like the way that she treated him. The facility itself was OK, but I wasn't OK with that place at all. The room was very small. It was 440 square feet and it was just a studio. It was smaller than my college dorm room. I don't know why they would have thought to show me that knowing that I was putting two people into it. They had amenities. Overall, given the customer service and my entire experience, I would give them a 1. I walked away and I didn't even answer phone calls after that. The staff during the tour was the reason I didn't go back. The facility seemed pretty older, rundown, and not cared for.

Linda

We're in the Village Gate of Farmington. It's an independent living and we've been here about 5 months now. For the most part, it's been good. Maintenance has been good, if there's anything wrong, they're there to fix it. Even if you need a little help with something extra, they're there to help you. The food has been kind of iffy. They have a new chef and it seems to be getting better. The food wasn't very good when my partner and I first got here. They're having a lot of trouble with accounting. We're still not sure what we owe at this point. They claim it takes 3 or 4 weeks for something to get to them. I don't understand that because my daughter mailed me something and it's here in 3 days from Pennsylvania. We mailed a check to them and they claim they don't have it for a month or so. I can't understand that. They don't seem to know where it went and that's the biggest problem I have with them. I don't know, from one month to the next, what to expect. They were telling us we hadn't paid anything when we had, and it was very nerve-wracking Other than that, it's not the best place and it's not the worst place. Of course, they just changed companies too at just about the same time we moved in, so a lot has to be done to bring it up to the standards of the new company. Housekeeping isn't the greatest. They come in and they'll sweep and they'll wipe down the bathroom sink in the toilet and that's about it. Sometimes they'll leave and there are still pieces of paper on the floor. It's like they do just a halfway job and one of the things that I was hoping for was housekeeping. I think that it's important for people to know about the accounting part. You better keep an eye on what's going on with your money. We came here mainly for housekeeping and food, and we're not having a good experience. We're not having good food and good housekeeping. Until this new chef came, we were having a very bad experience with food. Some things we just can't even eat. It's getting better with the new chef, but it's not up to my standards. I can do a better job cooking. The food has not been up to par. The staff has been very nice though. They tried to be helpful, most of them, anyway. They're very polite and friendly. When they see me in the hallway and I'm struggling with something, they'll come over and help me. That kind of thing. Maintenance has been very good too. They've been right on the ball there. The facility is very nice, but there's a lot of work that needs to be done that I guess the previous company hadn't taken care of. They've got to replace all the carpeting and stuff like that. They've got to do some painting and packing up but overall, it's so nice and it looks good. It's just that there are things that still have to be done and we know about the things that have to be done. They promised they're going to do them, now that it's a new company here. The activities are pretty good. We had a great time last night. We went to see the lights up in Springfield or somewhere in Forest Park and then went to dinner at Applebee's. We had a good time. Most of the activities here have been pretty good. The value is not as high as some of the places I've looked into, but I would have preferred to be happier here. The price here is not as high as a lot of places I've looked at and that's a plus, but at the same time, the value we're getting for that money isn't as good as I would have liked.

ReviewerFC042821A

Village Gate of Farmington was a nice facility. Our experience was very good. The programs sound reasonable, but the cost was steep. The staff that we met was very personable and very considerate, knowledgeable of the area, and we discussed it at length. The facilities were very nice, well kept, and looked well managed to me.

John

I did an in-person tour of Village Gate of Farmington. The facility was very nice. I was looking for a place that also had an additional storage, in which they had. It was a nice layout, too. Overall, I was very, very impressed with it. It was just a little bit too high for my budget. The apartments were nice and adequate. I saw the studios and they showed me some activities. The location was very easily accessible. The property was nice, and the people were very nice.

ReviewerFC010821A

The staff at Village Gate of Farmington were very friendly, very accommodating, and courteous. I loved their staff. The room was OK. It needed some updating, but it was clean. They had bible study, and they had some residents gathering in the lobby. The lobby was huge. It was a very friendly place. I would recommend them if you need some friends. They showed me the chapel. The staff gave me time to choose. They offer the residents three meals a day.

ReviewerAT0929D

My dad is in the Village Gate of Farmington. They've been very receptive to everything that I've brought to their attention. The one complaint my dad has is that his meals are coming to him cold. They're providing his meals, doing his linen laundry, and they're cleaning his room. His room is quite comfortable, he's very happy with his room, and they have nice grounds for him to walk. He goes outside and he walks, and they have tried to pair him up with people with common interests, so they've paired him up with people from the same point of the country that he comes from. They try, but he's not just a very active person in that way.

Mark

Village Gate of Farmington was a good and friendly place. They gave a little sample of their food, and it was good. The price was reasonable, but it's a good ways away from me. They were somewhat less concerned about COVID than the other place I visited, but they were certainly fully aware of COVID and taking precautions.

Maria

Village Gate of Farmington was lovely but didn't fit my father because he has Alzheimer's. Other than that, it's very nice and lively. The staff who gave me the tour was lovely, informative, wonderful, and caring. I liked her very much. The rooms were beautiful and lovely. They were clean, adequate, and a good size. People there seemed very happy and engaged. The price wasn't astronomical and a fair value for what it is. I would definitely recommend this place.

TC

My mother's apartment at Village Gate of Farmington is big and beautiful. We just love it. Everybody is just nice and wonderful. My mom has a lovely full kitchen, dishwasher, refrigerator, stove, lots of closet space, a storage unit in the basement, a huge bedroom, and a huge living room. She has a washer and dryer right her apartment. The first day she was there I asked her how her day was, and she told me, "It was wonderful, it is like heaven, I just love it." You can't get better than that.

Genette

I liked everything at Village Gate of Farmington. I thought it was nice. It seems to me that they have things to keep you busy, and I like that. The apartments were clean and spacious, and the dining area was nice. To me, it's really a very nice place and I would rate it a ten.

Debbie

Village Gate of Farmington was a lovely setting with well-kept grounds. The faculty seemed very friendly and personable. We liked it. From what we could see of the interaction among the residents in the dining room, it seemed very bright and cheerful. The rooms were larger than a lot of the facilities we looked at. It was light and bright. It had a laundry facility in the apartment, which was very important to us. We liked the apartments very much.

Richard

I liked everything about Village Gate, but it was too large and sprawling for my wife. The main thing was the whole access going into the building turned us off. You have to walk around the side to a ramp and then go all the way back to the front door. They showed us a 1-bedroom and a 2-bedroom apartment. The 2-bedroom was very nice with a fairly large living room, an eating area, a full kitchen, two big bedrooms, two big bathrooms, and a laundry utility closet. They have an area for painting, a music room, an exercise room, a big theater, and a computer lab. We also had an excellent meal there.

Happy Visitor054230

The rooms at Village Gate of Farmington were nice and clean. The staff members were friendly. I sat with a couple of residents at the dining table who were friendly and nice, too. The dining room was clean and had nice food.

Audrey412774

The rooms at Village Gate of Farmington were attractive; it was all apartment living and seemed like a nice place to live. The dining area was very attractive, but we were not able to try the food. They had various amenities.

Jane821162

The rooms at Village Gate of Farmington were acceptable. They had a game room and several nice seating areas by the fountain. The food was very good, and the staff was wonderful.

Caring112579950

My loved one is in Village Gate Farmington. I am happy with it. Everything has been good. The rooms and the facilities are good. They have really nice people.

Caring106635650

I think Village Gate is excellent for the folks who lived there. The service that you get in the dining room is excellent, and it doesn't look like a cafeteria or anything at all. It looks like a real fancy dining room or a nice restaurant. And the caregivers seem to be very involved in the people who are there. I have only seen a studio apartment, and it was OK for one person.

Caring80422150

It was very nice. The room layout was very nice and a good size, but it's totally independent living. The staff was great. They were wonderful people. The food was very good. However, it was far away from me.

caring1434

We found it for my mom and she’s moving there. It was a couple of miles from my house and it was very nice. The staff seemed fine and they have activities all day long. The rooms were very nice and very spacious.

LeeAnn3

Village Gate in Farmington was a wonderful facility when my mother-in-law was in their facility. It was an easy transition and I liked the idea of Managers on Duty that life there themselves. They knew all of their residents and they all got personalized service which we were so grateful for. We knew she was safe in that facility.

Caring73475750

It is really nice, but too expensive at the moment. The place is like a resort.

Robert74304350

Village Gate was very beautiful. It was also a big facility. They did have a lot of different entertainment for their residents. They would provide two meals a day. If you don't like the ironing and stuff like that, you could get somebody in to do those as well. However, one thing they don't do was provide long-term care.

Barbarra1

My in-laws moved to Village Gate at Farmington and they liked it very much. The facility is nice and they feel that the food is better. They just liked the whole place a lot better. The rooms were large and the people there are so nice.

farmgirl1

The facility is very beautiful. People living here get a cute little living area, a bedroom area, a galley style kitchen and a bathroom. There is plenty of storage and the rooms are set up well to display pictures and memorabilia that would be important to these people. It had great food, and the dining staff was very nice. They were very respectful to the residents and made them feel at home. They came in and gave medication, and other things, and were very polite and knew each resident well. The woman I went to see, they knew the names of the family members on the wall and were very sweet to her. It is a very secure place, with a sign in at the door, and people all around, it is not hard to find staff members when you need them. There is a cute hair dresser inside, that the woman I would see loved! She was so sweet and provided them with all the thrills of a salon. The porch out front for residents to sit on was also very cute, and a great idea to get residents some fresh air.