Elmcroft of Carrollwood

I have a family member that lives there now. If I could afford to move her I would, she has had numerous problems with this facility, med's missing, supplies missing from her room that we bought, staff cut back so only 3 people in whole building to watch over everyone. The place used to be Hearthstone and they allowed people to keep their med's in their rooms, after Elmcroft took over they would not allow this and took over the daily med's. They put some of her med's in the refrigerator in med tech room and forgot about them for almost two months, we could not figure out why my sister was in so much pain and seemed to be regressing, she literally laided in bed for almost two months in pain until the Head Nurse who runs the Med tech department found them in her own refrigerator??? I have had several problems with her med's, I had to call today and see why she didn't get a new antibotic that was delivered yesterday from the pharmacist. I now call ahead and talk to the pharmacy before I call Elmcrodt so I can find out what is really going on. Why do I have to do their job, isn't that what I pay that large amount of money for???

Excellent care and staff are very pleasant. I would highly recommend this facility. Very clean.

Each facility that I have visited have all been near a hospital. They did an excellent job providing personal care services and transportation for my family members that stayed there. They had real strict visitation hours but I won't hold that against them. They prepped and served Delicious meals daily and also kept the facility clean. My grandfather stays at the Elmcroft and has for 4 years now. He has been not had a single bad experience or statement to say about the community and staff. It feels good to know that you family is taken care of and in good hands. They are in a quite community with a water surrounding, park for the elderly to visit and bask in the sun, and also a mall strip just a few blocks away should they want to go shopping. As long as they continue to treat the tenants as they do, I'll continue to speak well about the Elmcroft and my great experiences going there.

The staff seemed very nice, most everyone was courteous and smiled when I visited. Most of the time her flowers where neatly arranged and she (my neighbor) seemed pretty comfortable. There was one afternoon that I visited however and her room was dark and very cold. It made me a little sad to see her lying in her bed shivering and freezing cold, I had to go get her an extra blanket and I'm still really not sure why her drapes were closed on such a nice sunny day. My neighbor's son, Conrad, moved his Mom from this facility into Hospice relatively soon after she had arrived. When I asked him why, he told me that he had an issue with the staff, that his Mom had been neglected and that she had fallen down and hit her head. He moved his Mom pretty far and I was not able to see her too often after that, but when I did see her she never confirmed that before she passed away.

My experience of Hearthstone is positive. Every time I visit, I encounter staff as I walk down the hall to my friend's room. (She is afflicted with early Alzheimer's.) As I escort my friend down the hall she is able to communicate to staff her needs and is often given opportunity to meet with a staff member immediately to remedy her need (as in change of medication). Staff members I have spoken to have all been cheerful, enthusiastic and professional. My friend says that the food is bland but the meals are balanced and healthy. My friend has a few resident friends that she spends time with and she is fond of the staff members. on her wing that work with her. The rooms, hallways and common areas are kept clean. Residents may play the piano in the lobby and social events are usually well attended.