TerraBella Shelby

Carlene

TerraBella Shelby was a great place. It was clean and everybody was friendly. Everybody seemed to know each other. It was just very nice. The staff was good, too. They gave us some cookies and the cookies were very good. It looked like all our brother's needs would be taken care of if he was there. The residents can go outside and it's just a nice pleasant area. The cafeteria was very nice and the seniors looked like they were enjoying every bit of the food. The facility is near restaurants. It's in Shelby, so they could go there shopping.

Brenda

I visited TerraBella Shelby. The layout was pretty much the same as the other places we saw. We looked at the memory care unit. It's a very nice facility. We didn't try the food, but the staff was all very helpful. We were looking at a private room for my mother, I think they still have shared ones there. I think some of the residents could join activities, it all depends on their level of dementia. They did have a courtyard.

Laun

TerraBella Shelby didn't have any beds available. It wasn't very up to date. It's not inviting. The staff who gave the tour was okay, but none like the others that engaged in conversation. Part of the reason why I had to back out of there was because my mom needs full 24-hour care. She was not able to get out of bed, and they couldn't supply her with that. Some of the rooms were private and some weren't. It depends on what's open when you get there. I wasn't pleased at all. The dining area was a basic dining room area. It was small, and they didn't have a physical therapy room that I know of.

Lester

TerraBella Shelby was very neat and clean. All the staff that we met seemed very nice. The person who gave us the tour was very knowledgeable and very accommodating with anything I asked. As far as the property goes, everything was great. They prefer that you eat in the dining room, but they will take care of you in your room. We stopped in the common areas and saw people doing puzzles and playing cards.

Sherry

TerraBella Shelby was nice. When I saw it, I thought about putting my mom there because I was impressed with it. But their rooms were small. The upkeep looks good. The three staff members that I interacted with didn't act professional enough. Two of them were in the room with the door closed. You could hear them laughing and it sounded like they were having a party in there. When we came in, there was nobody to greet us. We just sat down there for a long time, even though we had an appointment. And finally, we got up, knocked on the door, and told them we were there to see someone. They called her, and when we came back out, it was still not a professional atmosphere. It was more like they were just there for the money. The dining area seemed a little smaller and more cramped. Some of the residents were there doing craft activities in a very small, cramped area. They had an outdoor space, and it was being reworked at the time.

Maria

I toured TerraBella Shelby. It was clean and I liked it. It seemed like they have activities. I like the staff. They were kind, considerate, and caring. The rooms were clean and had good space. The dining area had a big table, so everybody can eat together. It seems like a good place for them. They have a nice sitting area where they could watch television.