Southern Hills Assisted Living Community

Grandmother has lived at Southern Hills for 6 years. I can sleep at night knowing that the staff look after her and are always there for her when she needs them most. I am a care provider myself professionally, and I would highly recommend them to anyone seeking assisted living services. The community is always clean and clean smelling.

Don't be swayed by the lovely public areas. When it comes to concern and care for it's residents, So. Hills will not do the simplest "extra" without adding hundred's of dollars to their bill. Their staff turnover must be in excess of 85% in a 1 year period. They clearly stated they had neither the time or the staff to check on the welfare of their redidents. Unless your loved one can pretty much take care of him or herself, avoid Southern Hills.

Resident care is not a priority at this facility. My mother lived there for 3 years. During that time, she lost weight and became very depressed. Management did not respond to my requests or concerns. When my mother became so ill WE had to rush her to the emergency room, the patient care coordinator blamed my mother for not pulling the call button. She made it clear to me that Southern Hills did not have the staff to check on the welfare of their residents.

There is a large staff turnover. They had 3 directors and 1 interium director, 4 patient care coordinators, and at least an 85% turnover in other staff in 3 years. The rental rates are high and charges are made for services that most facilities include in their base rate. The public areas are quite lovely and well maintained but this is not the case with resident apartments. Carpets and windows are not cleaned regularly and my mother often waited a week for light bulbs to be replaced.

Unless prospective residents can function independently and require little in the way of service, it is my opinion that Southern Hills will not meet their needs.