Southview Assisted Living
Saint Louis, MO 63123
From the Provider
Southview Assisted Living Program is designed to offer the quality of personal care the resident deserves while maximizing the independence they desire. Our program assists the residents with activities of daily living (ADLs) like dressing, bathing, and medication reminders. You will have the peace of mind knowing that our staff will meet with each resident and their family to identify services based on need and personal preference. This ensures that the resident only pays for services they need. As a family member, you are able to relax knowing your loved one is receiving three healthy meals a day, and is surrounded by caring professionals.
Our goal is to exceed our residents' expectations while providing the highest level of choice and care. We offer a safe and secure residential environment where the resident will be able to enjoy their daily lives while still valuing the independence they maintain.
Located near Gateway Arch and Busch Stadium in St. Louis, Southview Assisted Living offers the convenience of a small town with all the amenities that Missouri has to offer.
Reviews of Southview Assisted Living
Average Rating: based on 2 Reviews
I am a friend or relative of resident
Understaffed & why did my Father have to sit 14 hours with no electricity?
At 8:00 this morning I recieved a frantic call from my Father telling me that his electricity went out at approximately 6:00 last night (that's 14 hours with no electricity). He said his room had dropped to 60 degrees and that the facility waited until 7:00 this morning to call an electrician. I immediately called Southview to inquire what was going on. Well, I received mixed messages from them as to what was happening and what they were doing (or had done) about it. What I do know is that his electricity was indeed out. One person told me they had called the electrical company they have on call, but no one answered. I was told, "you know, it being the Holiday weekend and all....". Are you kidding me? You're going to tell me that because it's the Saturday after Thanksgiving you can't get an electrician to your facility so that my Father can have heat, lights and a phone? The stories just became more confusing. Once I was told they called the electrician but no one answered. My Father was told that the facility did not call an electrician and the situation was not handled correctly. Come on. Thank God the whole wing of the building wasn't out (it was just his unit). When I mentioned this to the Office Manager she said that they would have had someone out there if the problem impacted that many people. So, when does it become that important? When it's one person, 2, 5, 10? What a joke. If you're considering this place ask lots of questions. Lots of questions. I could go on, but at this point I'll let the folks at Southview figure out what really happened as they tried to get things fixed. Plus, I'm so frustrated that I'm sure the tone of my comments will come across rather strong. Look for updates from me as I learn more, and what they're doing about it. God bless our parents.
Provider Response
Thank you for taking the time to share with us your frustrations about the recent power outage in your father’s unit. Our residents’ well-being is our top priority. We did offer our Respite room to your father for the night, because we did not want him to be without power or heat. We understand that having to move for the night is difficult, but we also want him to be well taken care of. We tried very hard to get someone to come out Friday night, but were unsuccessful. We fixed the problem as soon as we could. We would love the opportunity to sit down and talk with you about this, and how we are going to improve our system moving forward.
I am a friend or relative of a resident
Overall the facilities were clean and the staff was nice and seemed helpful. My grandparents seemed to be happy there but i could tell that nothing was as good as the home they were living in before they had to go there. I would recommend this place to others as i could not see anything wrong in my visits.
