MorningStar Assisted Living & Memory Care at Arrowhead

Patti

My mom for the moment is confined to bed. ALL the staff at this facility are excellent care providers. Mom's phone was dead and the nurse called me so I could talk to her. That meant the world to me. They go above and way beyond in caring for their residents. I love them all and sleep well knowing my mom is in such capable hands. Thank you.

Mrs Weav

My mom came to Morningstar March 1, 2020. I wish I would have moved her directly to morning star when she wanted to leave my home the year earlier because she felt she was a burden, but she was not. When I left her at the other facility I felt like a horrible daughter and worried about her all the time. When I moved her to Morningstar I felt like I was bringing her to the best place possible and a true home. They quickly proved me right. Erin, Shannon, Tammy and the entire Morningstar team treated her amazing with dignity and compassion and during the most difficult time with the Coronavirus and her end stages COPD. From the first day there her quality of life improved tremendously from her daily bingo sessions to actually going to meals and looking forward to the wonderful food they would cook her. Even if she didn’t want to eat something on the menu that day, cook would cook her something special for her. I tell everyone that they are the best care facility for their loved ones. My mom got a room where she sat at her bay windows and would love to watch the world outside. When she got bored she would get on her scooter and go cause silliness like racing the staff on her scouter in the hall ways. And even in the end when our loved ones where dying alone- Morningstar safely allowed me in to be with her till she passed with me laying right next to her. I can not express enough my gratitude for this and everything else they did for my mom and our family.

W.B.

We're now in MorningStar Assisted Living & Memory Care at Arrowhead and right now everything is on lockdown. The place is comfortable and all of the floors are carpeted unless someone asks to leave their room uncarpeted. The food is up and down, though the majority of the meals are good, well-done or cooked well. Usually every meal has vegetables and meat, and there are 2 choices per meal. The staff provides us with shower assistance and medication management help. Right now, there's not much in the way of activities since we can't go outside. That's hardly the fault of the community. But we have a new program director and she's very active and encouraging those around in the rooms every other day and talk about people on upcoming things. Our room is adequate. Within the last several months, they have changed almost all of the staff and they're mostly all on learning mode. And with the virus, everything has been stifled. Generally they're pleasant and always have a smile and they're open to our policies.

Sammu

Staff turnover is high and call-light (pendants) not answered. In a timely manner. They say 10 minutes but this can take up to An hour before someone responds. Staff complain they are short of help. Medications not given in timely manner and many medications not even administered. Med tech (not nurses) pass meds and LPN oversee the med techs. Many medication errors. Leadership does not take ownership and always had excuses. For the price, services need improvements. More affordable facilities within area.

Mike Jons

We have three Concierge’s and they cover the front desk from 7am to 5 or 6pm every day of the week.They are Belly, Carry, and Lulu . Another careing person is the Assisted Living Coordinator who creates a schedule for Caregivers and Med-techs for 24hrs. a day 7days a week! The caregivers and Med-techs work 8hrs. a day covering 2 floors answering pennant lights from residents who have a need or questions. Each resident wears a pendant that they can push and it sends a call to the caregivers to go to help. Caregivers also help residents get to activities that they want to be at and to all meals on time.

Bondi

Morning Star Arrowhead is managed terribly. The staff and care is horrible. When a resident hits their button for help the staff can take up to an hour to see what's wrong. It's a rotating staff. They don't stay there very long. The food is terrible as I hear complaints from other residents. I will say the facility is new and looks nice but that is it has going for itself.

Susan117476650

I like the people at MorningStar. The place is smaller, and the facility is new, so I think it will be good for my mom to grow with them. The staff is very good, very attentive, and caring. The food is very good.

SRRA

I have visited and referred clients to Good Spirits Assisted Living Home this year. In general, I thought Good Spirits Assisted Living was an interesting home when I first visited the home initially. After they changed the staff the home did see a change. This home is not in the greatest area so at times you will see the graffiti on the side gates. The front yard has a nice garden and the backyard is huge with a lot of space. The common areas of the facility is ok only thing is the dining area is very small not a lot of room to move around at all.   The residents' rooms are mainly semi private but are a descent size. There is only two bathrooms that are not very big, but does the job. The staff is a couple that has changed the house around in the last months. The management has been in the business for many years and has been very successful. While I was there, I noticed the residents were well cared for and the house was very clean. Overall, Good Spirits Assisted Living Homes is a nice home and I would recommend it to a specific group of people. I give this home three stars.