American House Charlevoix

Sheryl Storm

You need to know: 1. The staff is well trained, friendly and chooses to work with the senior community because they love it! Prior to the CDC regulations, American House provided many opportunities for residents to socialize and interact with other seniors. Every holiday and every birthday is celebrated. And families are encouraged to celebrate with their loved ones! The parties are FUN! 2. During this pandemic isolation, American House trimmed-down their staff in order to minimize possible exposure of residents to the Corona Virus. Consequently, the staff works over-time hours, and yet they are cheerful and kind and patient with the residents! 3. AdvisaCare nurses are available 24 hours a day. They have assisted me to care for my mother by suggesting equipment such as bed rails, toilet extentions, wheelchairs/ walkers and electrical alarm, which alerts staff to check on the resident. 4. If needed, American House staff can connect you with Hospice Care, which is covered by Medicare, to assist with personal care, spiritual care, or private nuring care. I have found that American makes it possible for me to assist with my mother's care, by helping me carry the stress. 5. Rooms are clean, spacious, comfortable and close to the dining room.

Chris Davis

Brenda was so friendly and accommodating to all of our family but especially to my aunt Jean. She went the extra mile for me when she invited all 7 of my family to stay for dinner, now that was nice enough but I'm not a fan of pot roast that was being served so she Offered to made me my own chef salad even though they were having a big party coming the same night with many people. I found everyone there so friendly and helpful I want to live there in the future.😊

Linda762460

We looked at American House Charlevoix. The place was very nice and extremely clean with well-kept grounds. The lady that took us around was very nice. My mother-in-law loved it. They had music during lunch. We saw a room that did not have a kitchen in it, which was what we wanted. That was perfect. It was big with big windows that looked down on the grounds. We had lunch there, and the food was good.

Caring110769450

American House was very nice, the people were very nice and seemed very kind, but they were a little older than we are. It is not the place for us. The dining room was set up well, and the serving people were very nice. The rooms were adequately sized. The grounds were also nice, and you could walk from there to downtown Charlevoix, so the location was good. The food was good. There wasn't anything wrong with it at all. We're not ready for that age group yet. It was very nice and very clean.

Bart1

American House was very large and clean. They did not have sufficient garage facilities for all of the independent-livers’ automobiles. There seemed to be no real sense of community. The individual apartments were quite small. Common areas were not being utilized in any great degree by the residents there. They had different things there -- like exercise rooms and card playing areas -- but the folks weren’t around; they were all in hiding. I did look at the menus, and the menus seemed to be adequate. I did not find any fault with the occurrence of the dining facilities or the published menus. What I saw as grounds were parking lot and building, nothing that would invite people to go outside and stroll in the garden or engage in outdoor activities. It did not look like they invited the people to go outside and enjoy themselves.