From the Provider
Reviews of Heritage Pointe Assisted Living and Memory Support
Average Rating: based on 2 Reviews
I visited this facility
My friend's mom was put in this facility because she has Alzheimers. He was extremely upset that she had to go there but he knew it was necessary. We went together to visit her. She loves this facility and it is extremely nice. Outside there is a big waterfall that runs over big boulders. It is a beautiful view. The nurses and staff are very friendly. They make his mom feel at home and at ease. The front entryway is very nice and the whole facility is very clean. The hallway was filled with older folks sitting and talking and they all seemed to be in high spirits. Her room was very spacious and super clean. I was very impressed with how nice this place was. My friend felt a lot better after we were there visiting with her for a while and could tell how much she liked it there. I would feel good sending a family member here because it is very clean and the people are nice.
I am a friend or relative of a resident
I have visited my aunt at this facility 4 times over the past few years and stayed there for 3 days at a time. The facility itself is always sparkling clean and the staff are cheerful, optimistic and upbeat. The kitchen staff have always impressed me with the concern they've shown to my aunt and her special dietary needs. This facility also offers the residents games and entertainment such as bringing in local musicians. I think they've gone above and beyond in the level of care provided to my aunt and making sure when she needs more medical attention, that she is taken to the hospital and family members in the area are contacted immediately. This happened just 2 weeks ago when my aunt was having breathing trouble due to COPD. The staff did everything they were able to do including increasing her oxygen intake and when the results of that were not sufficient, they called for an ambulance and reached out to my cousin to make her aware of the problem. Thanks to the quick and decisive actions of the staff there, my aunt was able to recover and continues to enjoy her stay at Heritage Pointe.