The Hidenwood Assisted Living and Retirement Community

We chose The Hidenwood Assisted Living and Retirement Community for two reasons. The location was convenient to where my brother lived and the cost was just within my mom's income. The initial visit was difficult because my mother was not ready to move in a facility yet. The staff we met was very understanding and she showed us around. We were impressed with the renovations they made. We had lunch and the food was really good. On our second visit, mom was more receptive and everyone made it a point to make her feel welcome. When she finally moved in, my brother said the nursing staff was so nice and they came in to give her medicines. Everyone just seemed accommodating. All the staff even the aids were extremely friendly and made you feel welcome. And they seemed to care for the residents genuinely. She was in a small studio and it handled everything she needed. She was happy with the space. There were a lot of activities like coffee hour every morning, crafts a couple of times a week, bingo, Scrabble, and planned trips weekly for grocery or general shopping. During holidays, they also had special events. My mom seemed happy.

Our mother has been a resident here for 3 years and we have been very satisfied with the facility and the level of care she has received. She has made so many friends and is close enough so that we can visit her often. The apartments are clean and well-kept. Maintenance issues are addressed quickly. The nursing assistance is generally good. I haven't eaten there, but she complains about the food served - usually about its preparation, such as being too spicy or over-cooked. But, that has been her only real complaint. The staff have been wonderful to all of us and they go above and beyond to offer her activities, enlist her help with setting up for events and programs, decorating, etc., This has helped make her feel needed and has kept her busy. It's been a good fit for her and we feel good about her being there.

My mother-in-law is at Hidenwood Retirement Facility. I wouldn't recommend this place though because patients just go eat and sit down. They don't have any activities. They have a gym but nobody's manning it. If they give you physical therapy, they charge you extra. Most of the workers are terrible. They don't do what they're supposed to do. A lot of times the place is nasty and crazy.

The facility was amazing. The landscape was gorgeous, very well kept gardens and clean parking lot. The staff were all friendly and obviously made the attended feel at home. What amazed me the most was the food that is served are actually meals, not like hospital food. The price was steep, but for what you are receiving that is expected.

It’s a very nice facility. It was great and close. The proximity was wonderful. Couldn’t move mom in here because they didn’t have that many levels of care. My mom had dementia. Not really equipped for people with dementia or special needs. People who can feed themselves and toilet themselves would be perfect candidates for Hidenwood.

My great grandmother lived at the Hidenwood. She had a really good relationship with the staff. Her favorite activities were getting her hair done and playing bingo. Before moving in, she was really hesitant to leave her home but he facility made her feel comfortable. She got along with all the residents and even had a "boyfriend" for a short time while living there.While all nursing homes and assisted living facilities have that hospital smell, Hidenwood countered this with a pleasant and well kept grounds. My great grandmother enjoyed the gardens and many species of birds were attracted to the feeders outside her window. The residents were also kept entertained with frequent day trips to areas of interest in Newport News and the surrounding areas.The Hidenwood helped my great grandmother feel comfortable in her final days. While I can't comment on the day to day operations of the staff, I can saw my great grandmother felt comfortable in a vibrant and engaging community.