Heritage Woods of Mt. Vernon

I am a friend or relative of a resident

Because it was a brand new facility, I have absolutely complaints about the building. It was always clean, smelled nicely (which is rare in homes like this, from my experience), everything worked, etc. The best part was that the staff actually seemed to care about the residents living there. They would tell stories of conversations with him, games they'd play, or how he liked the ladies. Often times if he wasn't in his room, we could easily ask any staff member walking by if they'd seen him, and they'd point us in his direction. Seeing them pay attention to what was going on around them and that it wasn't just a job made me feel comfortable having a family member staying there. They were always very accommodating, too. One year for his birthday, I was actually able to coordinate a surprise visit with him during an outing they were having. They brought me onto the bus to visit and have ice cream with him and everything. I'm so glad it wasn't a nursing home and not everything was locked down constantly, because I was able to still create memories with him via them without worrying about his safety constantly.