Brookdale Union Park
1316 Patterson Street, Monroe, NC 28112
(800) 558-0653
Verified Partner
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Reviews of Brookdale Union Park in Monroe, North Carolina
122601
1
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December 27, 2022
They allowed my mom to leave the facility in the cold dark rain one night around 8:00. She was disoriented and confused to due a UTI which is very common in the elderly. She was found way back in the neighborhood behind the facility. She has been a resident there since 2016.
Provider Response
angry2022
2
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July 25, 2022
I was all set to move in, but I just got a call from them today saying I have too many medication's, my diabetes would be a problem for them, and I have too many health issues, can you believe that? I thought assisted living facility's we're suppose to help people like me.
Provider Response
Martha
4
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February 3, 2021
We toured Brookdale Union Park. The gentleman that gave us the tour was very friendly and very nice. We went to a room that was available, but because of COVID they're not allowing you to visit the whole facility. You go in, you look at one room, and then you go back outside and talk with them on the porch. The room was nice. There was nothing bad about it. It's an older facility, and they only have two types of rooms.
Jo
4
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October 3, 2020
Brookdale Union Park was very nice; I was impressed. I thought the rooms that were shared were a little tight, but I went into a room with two ladies that had a lot of things, so I think it was kind of crowded in there. The staff was very nice, knowledgeable, answered all my questions, and showed me everything I asked to see; the meal plan, the dining room, where they get snacks, and how the medication worked. It was a good tour.
Patricia
3
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April 25, 2018
Brookdale Union Park and the people were nice, but the whole building had a very bad odor. I couldn't bear being in the building, and we couldn't put our mother there. The rooms seemed adequate and the same as any other rooms in the other places. Their menu seemed fine. Everything seemed fine. I just couldn't stand the smell of the place overall. If they would do something about the smell, it would be great. I'd give the receptionist at the front door a 1, because she never even looked up at me when I introduced myself, and she was busy doing something else, but everybody else was fine.
Provider Response
EldercareAdvocate
2
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September 15, 2017
Stay away from the Memory Care facility. Not enough aides, they are NOT CNAs. They say a ratio of 1:8 but we easily saw areas of elderly residents without anyone monitoring them. They talk a good game but you can count on mismanaged medicines, a resident fell and the one Aide there had to run to get a Nurse, leaving all the other residents alone while that happened. Which can be a recipe for disaster if you have residents that are agitated/confused. They lock the closet doors which prevents the issue of losing clothing (happens a lot, hoarding/moving is part of the disease) however, one resident was paired with another that was allowed to have a key to lock the ROOM.....resulting in the dementia patient not having a safe place to go. Not able to get into the room when they wanted to sleep. You can visit and easily watch aides walk by and ignore the confused questions of the residents. Funny how behavior changed once they saw someone was there. Another two residents actually had their families hire "sitters" to help their loved ones bath/eat and get to bed. So, you end up paying for 1:1 care, plus the fees for the Aides to care for them. Watch out for "Activity Fees" $1k - $2k and more, which is ridiculous as you pay $5k and up monthly to live there and benefit from their resources. If your loved one leaves, don't think you'll see that refunded either. There were many other facilities better than this one, for many important reasons. We saw too much while a friends loved one was there and even the physicians stated that the Environment, not the Dementia was the issue with their decline.
Provider Response
Caring109596550
4
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July 21, 2015
My mother is in Brookdale Union Park (Union Park). She’s happy where she is. It’s affordable, and the people are very kind and give a lot of personal care. She’s been there 6 ½ months, and she’s always talking about how much she likes it there and how she likes the people that live there as well as the staff. The food that I had was good; it’s not the type of food I normally eat but she likes it, and they’re very accommodating with food as well. They involve the residents in making decisions about what they serve.
Caring104686750
4
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April 7, 2015
We visited one place -- Brookdale Union Park. I liked it, and my mother liked it, but she decided that she was not ready to go into an assisted living facility yet. Everyone was friendly and helpful, all the information was given, the place was clean; it was great. She just didn't want to go into any assisted living. Everything about the place was good. There was nothing bad about it at all.
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Costs for Brookdale Union Park in Monroe, North Carolina
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$3,895
Starting Price
Services and Amenities of Brookdale Union Park in Monroe, North Carolina
Room and housing options
- Companion Suites: Yes
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
About Brookdale Union Park in Monroe, North Carolina
Brookdale Place Union Park provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.
We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
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