The Bristal at Massapequa Assisted Living

I am a friend or relative of resident

Our family is disappointed with lack of professionalism and organizational skills by the management of the Bristal. There is no tracking or scheduling of resident's needed care and therefore resident is often only attended to when they are called or when they are adequately staffed. We also have concerns with the lack of control over resident's medication and of the expertise needed to dispense medication.

Provider Response

We appreciate and value your feedback greatly. At the Bristal, we utilize all observations as teachable moments for our staff and organization, helping us reinforce what is working well and address any area not satisfying our demanding standards of excellence. We would like to speak with you directly so we can better understand and address the concerns that you describe in your recent post. We take every review seriously, and any isolated issue that we can identify will be swiftly and definitively corrected. Please call our corporate office at 631-580-6420 and you will be directed to Maryellen McKeon, Senior Vice President of Operations.

Thank you again for your helpful note.

The far best assisted living on Long Island. The Bristal Of Massapequa's superior quality is heads above the rest. The caring staff, beautiful suites, delicious gourmet meals, and stimulating activities and events keep the residents active and engaged. 6 years of superior service speaks for itself!!

I visited this facility

Well what can't I say about how great the staff was and how lovely the place was. I am a very picky man and I loved the place. The ladies I met were very kind to me and they allowed me to talk with some of the guys who already live there. I have a apartment now but really like the idea of not having to cook, make my bed or go to grocery store. They have trips to stores if you wanna go. They even go out to restaurants. I really liked the movie theatre, it's like seeing the movie in town. After reviewing my bills it may even be cheaper than what I pay now cause it includes cable and food. I have to talk it over with my kids but I liked what I saw.

I am a friend or relative of a resident

I love this facility. It is a beautiful place and the staff is very nice there. They take good care of the residents

I am a friend or relative of a resident

I can still remember the first time I visited this facility where my friend's mom was currently confined. There were a lot of great things to commend about the staff, the place itself and the services given to their patients. When we arrived, we were immediately greeted by the friendly staffs and were asked who are we going to visit. I immediately notice how tidy the place was compare to the other facilities that I've been with. The room was really neat and clean, and not just when a visitor is there but it is kept that way everytime. Also, based on what I have observed they were treating their patients with genuine care because my friend's mom was really happy with their service and she was an easy to please person so that's saying something. She was all praise when it comes to the treatment of the staffs and even mentioned that she quite enjoyed her stay.

I am a friend or relative of a resident

The Bristol in Massapequa is an excellant choice for anyone interested in residing in an assisted enviroment. The facility allows you to have plenty of privacy in your own room with the flexibity of being on your own and all the while getting assistance when needed. The rooms are spacious and are kept clean by an excellant staff. Some even have sitting rooms attached so that you may entertain family in your own enviroment and not publicly.Some rooms even have small fridges and microwaves. The food is decent and is served in a beautiful dining room that more resembles a restaurant than a dining hall. They serve breakfast,lunch,dinner and snacks. There are vending machines and places to get coffee also throughout the day. There are sitting spots and quiet areas where one can go and relax and there are plenty of activities for all ages from active to not so active. There is a bus that can take the residents on field trips and the grounds of the facility are neatly kept and organized.There are also crafts and exercise sessions. Birthdays are celebrated often and no details are left unturned. The staff is warm and inviting and there is no there who isnt helpful. I high recommend this facilty.

Visited this facility

My tour of the Bristol Assisted Living in Massapequa started with entry into a well decorated spacious lobby, with a pleasant receptionist who was able to provide details of the facility. Just past the lobby was a beauiful dining room where the residents where able to sit and enjoy there meals in a dining room like setting. There was also various sitting rooms and alcoves throughout the building where residents where able to sit and enjoy some alone time to read or relax. The patients rooms where spacious and private. The staff was courteous and professional. There where also postings for outings, movies and crafts. The facility was of the highest standard.