American House Kingsport

Jimmy V.

In two years, between Elmcroft and American House, I have seen ~ five executive directors come and abruptly leave without notice while the staff has remained basically the same. No facility or service can function wholly with that many changes in leadership in that length of time. At present, I am seeing an upward trend in the quality of service under this latest executive director who is open to and executes change based on constructive input from residents and their families. I believe that staff members care for residents and, for the most part, have been respectful to my mother and me and have been prompt in responding to my requests. Improvement takes time, training, goal setting, setting specific expectations, cooperation, good communication and solid, consistent leadership. I believe it's working.

Angie

Everybody at American House Kingsport was very friendly, helpful, and answered all of our questions. They did a very thorough tour and took their time with us. We don't have any complaints whatsoever. Everything was very good. The rooms were adequate for what my mother-in-law would need, as far as the space. The dining area was more like a restaurant. The grounds were very nice. From what I understand, the residents have full access to them, so it makes it feel like it's more of a home. They have a beauty shop and transportation to their doctor's appointments. They could have overnight guests, too.

Reviewer RC#0619b

American House Kingsport is fine for people who are in an advanced stage of severe dementia. It's reasonably good care. It's OK, but not great. It used to be a really good place. You could go to the staff any time and somebody was there and you could talk to them. When the new owners took them over, they kept their door shut and they said they were on corporate business and nobody would even talk to you. I had to go around to the kitchen to get in one time, because there was nobody even near to open the door. The food used to be good. It was amazing and then they got rid of the cooks and got new cooks there, but I saw them fixing special plates for different people, so they were trying to meet the people's needs. It was clean for the most part and very cheerful when you walked in. It had a nice ambiance. What I liked most about it was the smallness of the memory care facility. People could really observe my loved one and know that he was safe all the time. I felt like it was a better placement than the next one he went to. They also had very nice outdoor spaces where you could walk with your loved one outside and sit. Then they had a place to garden. It's pricey, but it's very lovely. They have Gospel singing once a week, but I didn't see any other activities. I think maybe that's because they were more attentive to the residents than having the ability to have that.

Robyn

My mom will be moving into American House Kingsport. We chose it because of the price. More than that, they had good staffing ratios, and the room is nice. She has a large bathroom. She is in a joined room with somebody else, but she's kind of got her own room. It's close by, it's in the town where I live, and it just ticked all the boxes. The staff was nice, she was very helpful and personable. They have rehab there and they have activities but I haven't experienced any. I know that there's a rehab or physical therapy area, and then there's a common area where they have activities like painting and stuff like that.

Teresa

The staff was really nice and friendly. It was clean, and a lot of the residents were out wandering, but they were all in one common area. The rooms were smaller than the other place; they're just 220 square feet, but they were nice. It's in a very nice location. It's on a dead end, so there's no traffic coming in or out. The layout was very nice and very easy, and it's all on one level. They gave me biscuits with apple butter, and they were good.

David

Everything has been great. It's your standard assisted living with a memory care part for people with dementia or Alzheimer's. Everything looks fine, and the place is clean. My mom is content. They do special events and meals. Their staff is very supportive of people going through a hard time.