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Mustang Creek Estates - Keller
675 Rapp Road, Keller, TX 76248
(800) 558-0653
Verified Partner
3.95
(46 reviews)
Photos of Mustang Creek Estates - Keller
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Reviews of Mustang Creek Estates - Keller in Keller, TX
Mary
5
|
March 19, 2024
My brother likes that the people at Mustang Creek Estates Keller are very friendly and nice. There are lots of places to go and there are people all over the place. He likes the food. They go on outings. The residents are friendly. I haven't seen anything that wasn't kept up. They can do a little bit better with the activities, but there are no complaints from the residents.
Michele
5
|
July 13, 2023
My tour at Mustang Creek Estates - Keller was very good. They had 4 members of their staff who spoke to me, including the director. They were very informative, very good feedback on what could be expected and what the costs were. They were also very knowledgeable about the conditions of the different residents and how you can progress from one level to another. There were separate buildings. So, it's like 10 or 12 residents per building. It had a more open and homey feel. And every resident that I saw was laughing and smiling and having a good time. Most of them were out in the open. Everybody was just very friendly and cheerful. The facility was very clean, very neat, and well-maintained.
Provider Response
Leo
4
|
April 2, 2023
My sister is at Mustang Creek Estates - Keller. The staff is very attentive and seems to be doing a good job. I just haven't seen evidence that they have that many scheduled activities for the residents in the memory care units. Other than that, the accommodations are good. The food's good and the people seem to be on top of things.
Laquita
5
|
November 8, 2022
Mustang Creek Estates - Keller was very nice and kept up very well. I think it would satisfy the level of care that we need at this time. I liked the 3 meals a day and the snacks. I saw the manager and the director, and a lady in the kitchen, but I didn't see any nurse on staff. The rooms were nice and spacious. I saw cakes and cookies laying around for snacks. They had family-style dining on their large tables. There was a family room with a fireplace, a sitting area, and a TV. I saw some game boards. They had outdoor seating for the residents.
Provider Response
Grate Righter
1
|
November 2, 2022
Mustang Creek Estates on Rapp Rd. In Keller is an assisted living facility for elderly and handicapped individuals. On first inspection of the facilities, they appeared to be acceptable. However, problems became evident shortly after admitting my aged mother in July-August of 2022 for assisted living care in Building E of the complex. The caregivers were negligent in giving my mother her medications at times. This was evident when I acquired (with much resistance from Mustang Creek) the medical administration records, which showed they never gave her blood pressure medication and rarely took her blood pressure. One time the caregiver had taken her BP, looked at the reading, and said, "I don't know what this means. I'm just pretending." "I don't know what this means. I'm just pretending" is an applicable theme for Mustang Creek in all they do. They promise to check in with the residents every two hours. This does not happen, and there have been stretches of twelve or more hours with no one checking on my mother, despite her pressing her call button. A caretaker also took the call button away from her for the evening/night shift, and only returned it after she insisted on it. One evening they did not serve her dinner and she called me at 8:30 p.m. I had to go to Mustang Creek and ask them to bring her food. One caregiver told me “I don’t work in this building and didn’t know that room was occupied” and the other caregiver had ignored the call button for a few hours and told me food was not brought to her because they “didn’t have time.” They promise to do laundry every week and as needed, and this does not happen. Instead, they take the dirty laundry, and it is days until it is returned to the resident. In addition, they frequently lose clothes, sheets, and towels, or bring her other people's laundry by mistake. As a result, on multiple occasions, my mother didn't have anything clean to wear or sheets to put on her bed, despite her having multiple sets available. When addressed with the staff, some caregivers openly admit this is a problem inherent in Mustang Creek, not just this building. They also promise to do a "deep clean" of the room every week or as needed, and this also does not happen. Even “light” cleaning is rarely done. This is even more concerning because of the lack of sanitary measures – they put on gloves, provide incontinence care, then bring a resident a plate of food or touch things in the room while wearing those same dirty gloves. Soiled items from this care are thrown onto the carpet in the room on a regular basis. In three months of residence, they vacuumed her room precisely one time. Then there is incontinence care, which is spotty at best. Particularly at night, checks and changes are infrequent, sometimes going for ten or more hours and resulting in wet bedding and night clothes that need to be changed and washed. It would not be this way if the care were up to the standard Mustang Creek promises. Often, they throw soiled items from this care in open trash cans, leaving them there for days to fester and stink, along with the soiled clothes and linens which result from lack of adequate care. I have determined that the problems at Mustang Creek Estates in Keller are systemic. They have two caregivers on hand to care for 14-16 residents. That involves all cooking, cleaning, laundry, incontinence care, medicine distribution, and other care. That is too much for two people. Couple that with the unfortunate truth that the caregivers are not well trained or don't care (or both), and you get inadequate care for your loved one. They have one washer and one dryer in each building for all residents' laundry, most of which are soiling their clothes and bedding daily. It's not enough. After repeated discussions with the caregivers and administration brought no change in the quality of the care, other than to generate some childish passive aggressiveness each time we asked for some basic tasks to be done for my mother, I made other arrangements and moved her out, paying the penalty of the required 30-day notice. During my mother's stay at Mustang Creek Estates in Keller, I had a camera in the room (a legal right I encourage everyone to leverage), and we recorded video/audio of repeated negligence on the part of the staff. Everything mentioned here, I witnessed personally, recorded on video, or both. If you are considering Mustang Creek in Keller, I encourage you to keep looking at other places. Mustang Creek Estates in Keller is rotten to the core.
SARA
5
|
September 16, 2021
THE STAFF IS GREAT HERE!! MY LOVED ONE IS SHOWN SO MUCH LOVE FOR THE STAFF AND THEY ALSO SHOWN THAT SAME LOVE TO OUR FAMILY. A MILLION THATNKS TO EVERYONE WORKING THERE. WENDY IS A GREAT DIRECTOR AND ALWAYS CALLS AND ANSWERS MY QUESTIONS AT ANYTIME I NEED HER.
Provider Response
What you can do with Caring
Costs for Mustang Creek Estates - Keller in Keller, TX
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$3,800
Starting Price
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$4,350
Starting Price
Services and Amenities of Mustang Creek Estates - Keller in Keller, TX
Costs
- All Inclusive Rent
- Entry Fee
- Fee Structure Extra: 1
Room and housing options
- Companion Suites: We offer companion suites
- Studio Apartments
- Housing Extra: Cottages
Dining options
- Dining Room Shared Meals
- Room Service For Meals
About Mustang Creek Estates - Keller in Keller, TX
Mustang Creek Estates is a new concept in Assisted Living! We are a residential style assisted living neighborhood designed entirely for seniors. Our neighborhood consists of 7 unique houses with 14 to 16 residents per house and two of our houses specializes in Memory Care. At Mustang Creek Estates, we combine the peace of mind of a compassionate assisted living community with a personal home-like living environment.
Our mission is to provide seniors with a high quality, residential type of assisted living at an affordable price.
Imagine a life filled with the freedom to live as you like and the security of knowing help is there if you need it. Enjoy life by curling up with a good book in your private bedroom or play a game of cards with friends in the living room. Pamper yourself at the on site beauty salon or just soak in the spa tub. Whether you're cooking in the kitchen, gardening in the yard, spending time with your family or simply taking a walk; Mustang Creek Estates offers you a comfortable, secure and happy life - just like home.
Our all-inclusive month to month rent covers:
- 3 home cooked meals a day & snacks
- Special assistance with bathing, dressing, grooming, medications, incontinence care, routine nighttime care and transfer assistance
- 24 hour staff
- Social activities, outings & exercise
- Laundry & linen service
- Daily housekeeping
- Telephone service (including long distance), extended basic cable, wireless Internet
Imagine a neighborhood filled with unique houses, beautiful landscaping and antique street lights. A campus of homes designed with seniors in mind. Front porches with rocking chairs, fireplaces with glowing hearths and country kitchens with family style dining; each house is created to feel - just like home.
Imagine a home filled with friends and family, yet still very personal and private. Each home is limited to 14 to 16 residents, promoting close friendships and a sense of security. Our carefully selected care staff are available 24 hours a day for assistance with each resident's unique individual needs, if required. Together the residents and care staff become a family - just like home!
We provide a true residential environment, with quality care and services, at an affordable price. We look forward to talking with you soon!
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