Valley View Assisted Living

I am a friend or relative of a resident

The staff at Valley View AL is under-trained and is usually hired on a 6 month job partnership training basis. The facilities are relatively clean, but my mother regularly does a deep clean on my Grandmother's apartment. The staff rarely does a deep cleaning. The menu has been a source of contention for many years. Too many carbs, not enough proteins and vegetables. Not great for seniors with diabetes and other health problems.The staff is warm, friendly and caring, for the most part. However the lack of professionalism is a great concern. If my Mother did not live in the same town, I would not feel confident about my Grandmother residing in the residence.

Everything that I have ever experienced while visiting Valley View has always been wonderful. I have never had any issues with how the community is ran as it always seems to be ran smoothly, it always seems to be organized, the staff has always been knowledgeable and quick to offer help or answer any questions I have about the community or a resident. I have never had any issues with the staff - they all appear to work very well with the residents and I have never witnessed them acting unprofessional or unethical in any way. They provide each resident with quality care and are very attentive to their needs. The residents, of course I have never had any issues with them - they are all sweet, happy, and wonderful people. The community is nice, decorated in a lovely and home-like way, always clean. There are many amenities, services, and options available which provide the residents with on-campus convenience and the residents take advantage of frequently. The community is active - always some activity, party, special event or occasion, live entertainment, etc. so the residents have many things to do to help them maintain an active lifestyle. The dining and food service is wonderful and the kitchen staff provides the residents with delicious meals, meals that they residents themselves have requested or suggested. Everything that I know about Valley View is amazing, everything that I know them to be is exceptional so I cannot for the life of me understand how or why there is such negative feedback about the community. From residents to family members to a couple of people who visited the community, to people who come to the special events, to even the staff members themselves. They all have at one time or another complained about the community or about the staff - stuff that blows me away because it is so far from what I know the community to be. For example - neglect. I have never personally seen one indication of neglect in this facility, I know I only am here once every 3 to 4 months but I am very picky about senior living communities and I know how to read them and the residents, I know how to feel when things are not quite right even though everything about the community seems perfect. I have never been this wrong about a community - so unless they just put on a really good show whenever I visit I am not sure what to believe. Besides that, other advocates also visit the community and they also think that it's amazing - so I know because of that, that it's not just me.

Others complain saying that the community is only out for money and for the bonuses they receive for filling the community to capacity, they say that the director/management will do or say ANYTHING to get you to move in. They complain and say that they staff will act like they care about the residents and their needs only to then around and complain about them or make fun of them. There are many more negative comments that have been made, but this gives you an idea.

I just don't get it and I am at a loss, what I thought was an upstanding and outstanding community is starting to sound like everything but. I have never been in this situation with a community because I am usually really good about picking a part what's honest and genuine and what's "for show" so my suggestion to you and your loved ones is visit the community (unexpected) a few times, talk with the residents, families, and staff. See what type of experiences you have during your visits. The one thing I can say FOR SURE is that if you are having ANY doubts about a community than it is best to move on to the next and continue searching for the perfect fit. Listen to your gut about communities and act on your instincts - they are usually right as it is.