Emeritus at Greenwood

The rooms were pretty nice. My aunt had some of her own belongings there to decorate the place. It seemed pretty clean. The staff seemd OK, but not overly friendly or helpful. My dad and I were trying to get help locating a bunch of my aunt's clothes that were missing and no one was very helpful with giving us any answers. They seemed like we were bothering them. My mom and dad had just bought her these clothes like 2 weeks before and they were gone. The outside of the building was well kept and had pretty flowers growing. There did not seem to be too much for the people to do there. It almost seemed like they were there just to live out their last years. My aunt called for assistance and it seemed like they took a long time to get there. It was a decent place, but I was not overly impressed with the staff.

I think this facility was perfect and if I have to have my mother moved to an assisted living facility, this is the one I'd pick for her. They had everything she would need and is close to the things she is familiar with. They have memory care also for when she gets worse with her dementia and she could be moved if need be to the other floor.

I am a relative of a family member and just very upset about what has gone on at this facility. They have gone through so many executive directors and directors of nursing that it is unnerving. I feel that is never corporate issue that will never be addressed. I have come in and they are low on staff and just this week found my mom soaked. If they are not capable of taking care of these residents then why are they accepting them. One resident had bm all over him and in the dining room. Some are feeds and two person assists!!!!! I'm so concerned that I am seeking other facilities for my mother. I'm just wanting to let anyone know to look around before going to this place.

Upon first visiting Emeritus my first thoughts were what a peaceful little place for those who need help getting around. My father was a stroke patient there...The corridors are very large and almost made me feel like Alice in Wonderland. Most of the staff at the front desk were very cordial and were happy to show me where my father was. Apparently he had made some great friends in there. We visited with him for his birthday and he had us close the door and whispered to us that he had been asking for the staff to fix his bed for about 2 weeks and they have not done it yet. I just assumed he was being irritable but I took it upon myself to tell them they needed to fix his bed as soon as possible. Until I made it known that I was dead serious and that I would check in the next day and the next day to make sure he wasn't being ignored the staff that dealt with the patients did not move an inch but the management sure lit a fire under them! Overall, I would say it's a pretty nice facility.

The most luxurious retirement facility I have ever seen. Lovely surroundings, great food, staff that wants to provide the best care for their residents and will go the extra mile to do so.