The Birches at Arbour Square

I am/was a resident of this facility

I have lived here contentedly and safely for almost 3 years. The care staff is attentive and readily available. They will do what they can to help you and make you comfortable, always with a smile and a kind word. The rooms are spacious and easy to move around in, even with a walker or wheelchair. I am able to keep my favorite furnishings and belongings. I love the patio and the commons areas as an alternative to my room. Our activities director and other staff work hard to provide something for everyone, encouraging residents to join in at their own level and ability. There are also special events and parties planned for family. The cook and dining staff are responsive to suggstions and requests, if possible.

I am a friend or relative of a resident

I want to thank you for all the help you have given my mother. Having a parent suffering from Alzheimer’s is difficult for us or any family. The exceptional care provided by your staff for the last two years has made it much easier for us to deal with the situation. I don’t think it is an exaggeration to say that we notice that your staff treats her like their own family.

Medically, my mother has done very well under your care. You have given us comfort in knowing that her medical condition is being handled properly. Emotionally, it is wonderful to see her happy. She always seems to have a smile on her face. The addition of the garden was a huge hit for her since she loved to work in her gardens. It also gives us the opportunity to visit with her in a peaceful, beautiful setting.

My mother is clearly in a safe and nurturing environment. One of the most important aspects of living at the Birches is that you have managed to maintain her dignity. That is so important to both her and us.

Once again thank you for all you do to take care of our mother.

I am a friend or relative of resident

I am very happy that I chose this facility for my Mother who has dementia. The staff is caring and always concerned about her welfare. Her room is lovely and always kept clean and neat. My Mother loves her new home and the new friends she has made among the staff an residents. They have designated times for entertainment and things to do for the residents and have a lovely outside area that my Mother can use when the weather permits. I recommend the Birches for anyone looking for placement for their loved one.

I am a friend or relative of a resident

I dealt with this assisted living facility a few years ago. The care was adequate and the staff were pleasant enough. They did have entertainment for residents and provided nice meals. Ultimately, I was not satisfied because I felt as if the training provided to staff was not enough. They floundered in situations that commonly arise with older people who are in assisted livings, especially when it came to how to handle people with dementia. I spent a lot of time observing and a lot of situations that could be curbed were ignored. In turn, this caused more unrest from the residents. If the staff was equipped with the knowledge on how to handle day to day problems, perhaps this would not happen. The place was always clean, and the staff did a good job at maintaining cleanliness. Their staff was seemed fairly young and I think this is a large part of why their care was not up to my standards. It takes a lot of patience and training to deal with dementia patients. I was satisfied with them for a time, however, found a place better suited for my loved one.

I am a friend or relative of a resident

The employees are very kind, although the nursing staff had a high turnover when we had family there. The facility is pretty new, and it is within walking distance to Walmart. This has pluses and minuses for people who can't walk the distance safely (but who will do it anyway, like my family). At the time, there was a path, but it wasn't well-lit and it wasn't clear who maintained it. All-in-all, it was a nice facility at a very fair monthly rate with no buy-in fee.

Community Relations business brought me to The Birches, and I was immediately impressed with the professionalism of the staff. They are a group of people who work as a strong team to offer a calm, warm, peaceful environment to their residents. There is a wide spanse of needs within this community, but the one that stands out is the area which caters to those residents who are memory impaired! This is certainly not easy for even the best of trained people to deal with. I witnessed such patience as the staff would go out of their way to deal with all these delicate needs. A stand out moment was when I was lucky enough to chat with a lady resident's son! He spoke of how heartbreaking it was when they felt no other options were available except t have mom go to a nursing facility. He shared that the family was fearful and at odds with each other and actually feeling guilty. It felt great to hear him say this move has been a blessing because she is now in the hands of experienced professionals who can not only take care of mom...but who have in many ways created a "bridge" between the mother and her family. He said it was like having a translator on hand when needed. Mom overheard the tail end of this chat, and in a good moment seemed to understand; she said "it's ALL GOOD DEAR"! She made my day.Great place!