The Promenade at Middletown
70 Fulton Street, Middletown, NY 10940
(800) 558-0653
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Reviews of The Promenade at Middletown in Middletown, New York
4.26
(15 reviews)
Facility
4.8
Staff
4.7
Food
4.0
Activities
5.0
Value
3.0
Alfina
5
|
September 16, 2023
I visited the Promenade at Middletown and I was very favorably impressed. It was clean. They have a caring staff. There's a lot for the residents to do. I thought it was a very nice facility. Out of all the ones I've seen, it was the most affordable, and many of them were 400 and some dollars a day and my friend just is not able to afford that. I was pleasantly surprised. I thought everything was spacious. Even the smallest room was good for one person. They had the furnishings such as a bed, dresser, and TV. Everyone seemed so friendly and so concerned about the residents' welfare. That's what I loved the best of all. I didn't get to taste the food, but I did get to tour the dining room, which is like a ballroom. This facility used to be a hotel many years ago. I walked into that lunchroom and I thought I was at a wedding. It was beautiful. I talked to some of the folks that lived there and they seemed very content there and they seemed happy with the food. They had activities. I just got a really good feeling about the place. They had crafts and they had a day room where you can watch TV, they have a pool table, and they have computers. They have a gorgeous garden that residents are welcome to go sit out in. They'll have food activities and little cookouts or something there. I just got a very peaceful feeling. It's my understanding they also will go offsite, like they may go out for breakfast and they may go out to a little show in town. They care very much about the physical and mental well-being of the residents. I got to see staff interacting with residents and I thought it was lovely. They even have a little beauty salon for the ladies and a barber shop for the men. It makes them feel like they're at a home away from home. It's very clean. If there's anything that needs to be cleaned up, it's done right away. The maintenance staff is right there.
August
4
|
June 24, 2023
The Promenade at Middletown was nice, and they offered a lot. The staff was polite, nice, and helpful. I had a full tour. The rooms were clean and nice. The kitchen was clean, and the dining room was clean. They have a little recreation area and a courtyard. It was a friendly atmosphere. Everybody was getting along. The recreation area was locked, so that would be hard to get into.
KR1227
5
|
January 3, 2023
My husband was with me when we saw The Promenade at Middletown. It was excellent. We were very impressed. We were shown the main room, the dining room, and two different rooms that might be considered by my mom for occupancy. I found it very clean, and I found the residents to be happy. I can't say enough. The staff was very kind, very accommodating, and answered questions. It looked like they knew what they were doing. The deluxe was more on my mother's price point and that was very nicely appointed. Everything looked very clean. I was pleasantly surprised at how spacious everything was. There was a common area as you entered and it was very nice. There was a piano in that room. There was an activity room that we saw. They had a beauty salon, which I thought was great. They had a movie viewing room and I could see their calendar was loaded with different activities. They also have a bus that if they wanted to go shopping maybe to the nearby mall, they could take them.
Charles
4
|
March 21, 2022
I went to The Promenade at Middletown, I took a quick walkthrough, and I was impressed. The room seems to be very suitable to what my friend would like, and the place seems very clean and productive. There were a lot of things going on as far as activities go, or preparations for activities while I was there, and I was impressed that there's so much available. The person that gave me the tour was very, very forthcoming and answered any questions I had. She was just very good. I can give her a top rating. I was impressed that they had a menu selection for each evening. They had choices, they didn't just get fed whatever happened to be on the table that day so they could choose what they wanted. The facilities looked great. They had a gym and a salon. There aren't very many places closer to where I live, so this is a good fit, and it's in the direction that I will travel many times to go see him. It's not out of the way for me.
John
5
|
January 9, 2022
I was really impressed with The Promenade at Middletown. It's a very, very nice location. They have all the amenities that you would expect from a place like that. They have trips available for their residents. I've only been there once, but I was pretty impressed with it. The person that we met at the facility was very nice, very competent, and very informative. The rooms were nice. It seems to me the upkeep and maintenance is OK. I wasn't able to have any of their food. From their description of it, the food is supposed to be very, very good. The dining area was very nice.
C.I.
3
|
June 24, 2021
My husband is staying at The Promenade at Middletown, and they are very strict on their policy of what the aides can and can't do to help the residents. I am kind of disappointed because of the three levels of care. After the review, and before he went in, the nurse interviewed him and put him at a level two, which would cost more money. I said he didn't need all that extra help, and she says it is to wash his back. I said that's another five hundred dollars a month, and that is very expensive for a back wash. Well, turns out he's been there three weeks and he's been washing himself because they only offered two showers a week with the aides, and he didn't need that because at home he was washing himself. The lady in charge of admission said they evaluate them every week and will see if they need to put him back on level one. I've contacted the nurse a second time to evaluate him and have him back on level one, because he didn't need the assistance. He is doing OK, and she responded that she would have to talk to a supervisor. It seems like I have to nag them to evaluate him. This nurse is fairly new, and she said she would have to talk to her supervisor, but we haven't gotten through yet. Five hundred dollars is five hundred dollars, and it is all self-pay. He doesn't really have anything left over for any doctor's co-pays or for anything that he needs, so I think this is very unfair. They said everybody is evaluated every week, and now it's been three weeks, but nurses don't know and she says that she has to talk to the supervisor. I feel like they just tell you what you want to hear. You are not allowed to go to the dining room. You have to make an appointment to go. He has a private room, but I can't even go to his room to visit. They have two visitation rooms, which are two rooms downstairs. I have to go in one of these rooms, and visits are forty-five minutes long. They did take us to go see the room, there was a path they had to follow, and I saw the dining room. The rooms are nice, and the dining area is nice. They have a stage, and before the pandemic they had shows come in there. The place doubles as a dining area and a place to go see shows. The maintenance guys, the aides, and everybody are very nice. They have a calendar posted every day with the time of different activities. They have bingo, games, and interactive horse racing. They have a pool table for people who play or shoot pool. They have activities but my husband hasn't really partaken in any. He tends to go back up to his room, and we've brought his recliner over, so he'd be comfortable in the room. He sits in his recliner and watches his TV shows. From what my husband says, the food is skimpy. They don't give you a lot, and I guess the biggest meal of the day is lunch.
What you can do with Caring
Costs for The Promenade at Middletown in Middletown, New York
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$2,945
Starting Price
Services and Amenities of The Promenade at Middletown in Middletown, New York
Costs
- Rent Plus Care Fees
- Entry Fee
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We offer companion suites
Dining options
- Dining Room Shared Meals
About The Promenade at Middletown in Middletown, New York
Nestled near the interchange of Interstate 84 and U.S. Highway 6 in the city of Middletown, New York, The Promenade at Middletown offers easy access to local attractions. The friendly staff is praised by residents' loved ones, and seniors are pleased with the facility's on-site beauty salon, TV room and garden and patio area. Three daily meals are served to the community members whose visitors praise the dining area and food. They're also impressed by the activities, which include parties with a live DJ, exercise classes and religious services. Transportation to local stores and restaurants is available.
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