From The Lodge at Mallard's Landing
Reviews of The Lodge at Mallard's Landing
Average Rating: based on 4 Reviews
I am/was a resident of this facility
The Lodge at Mallard's Landing is a lovely facility and we are very happy with our "cottage". The staff and residents are friendly and we feel at home here. Housekeeping, maintenance, and transportation services make our lives hassle-free. Meals are generally good, with an occasional "dud" and an occasional "wow". Suggestions for improvement include: better response to community and resident use of facilities (including room reservation, set-up, posting of fees, parking availability); more effort to introduce new residents to staff and fellow residents and to inform new residents of how/when/where, etc. procedures for use of facilities and participation in events. Living out in the cottages, we sometimes feel ignored. Overall grade = B+.
I am a friend or relative of a resident
The Lodge is bright and friendly. It does NOT feel like a depressing retirement home. The staff is wonderful & personable. The nursing staff seems a bit cold & indifferent, however, I've noticed they have some new staff which seems much kinder. The parking is TERRIBLE inside and out. Stall are too narrow, & I've noticed the seniors are not able to park properly in the downstairs parking, & visitors have a hard time parking outside. *It would be wonderful for a lot of seniors to have little pea patches outside that they could garden in the warmer months.
I visited this facility
The Lodge at Mallard's Landing was in the same city where I lived in. Everything was perfect. The staff was very polite and accommodating. The rooms were beautiful. I would recommend them to others.
I am a friend or relative of resident
The building and grounds of The Lodge at Mallards Landing are beautiful, but do not be deceived. In my experience the care is very poor. We had my wife's grandmother at The Lodge a couple of years ago and the care was good. We were very pleased. When I placed my dad there, I expected the same level of care. Boy was I wrong. The Lodge has apparently fallen on difficult financial times and they have substantially cut the skilled nursing care. It was my impression that young, untrained and inexperienced "med techs" provide most of the care. Long story short, lack of trained nursing assessment resulted with my dad spending days on end suffering needlessly. Even when he started missing meals, there was no read flag raised.