Heritage Towers

I visited this facility

The facility itself is very nice. Clean, friendly staff, activities etc... My grandmother stayed their for several years after my grandfather passed away. She was in assisted living. After a period of time, representatives consistently wanted to move her to nursing care. This was not necessary and insulting as she was not an invalid. Her physical condition did deteriorate over time; however, if the staff had made a more concerted effort to get her involved with activities, I am sure she would have been in much better condition. She ended up becoming injured and was moved to nursing care, on what was supposed to be a short term basis. All her furniture and belongings remained in her apartment.At one point a staff member went into her's and other resident's apartments and stole their jewelry. She was arrested and I only partially blame the facility for this grievance.My grandmother was subjected to, what I can only describe as an uncomfortable experience. Her roommate, as their were no private rooms, suffered from dementia (or some other form mental issue) and would wake her up at night with random yelling. My grandmother was supposed to be receiving physical therapy and other recuperation to get her back to assisted living. However, it became clear the facility's management wanted her to remain in nursing, for what I can only assume was the increased cost. Rather than help make her well they consistently denied her the ability to improve, content to bleed her financially dry and stagnate physically. They would not let her do her own medication, even with my mother's assistance. They eventually gave her the wrong medication, inducing a severe diabetic reaction, which caused her to take a severe downturn. They eventually left my mother no other choice but to take her out of the facility and find a new place for her to live.I am sure the facility is great for active seniors who can take care of themselves and are completely self motivated to interact and participate in activities. However, their other support is abysmal, especially their policies on nursing. Rather than help a resident/patient get better they exposed her and my mother to undue mental and physical stress making things much worse.