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Monticello West

5114 McKinney Avenue, Dallas, TX 75205

(800) 558-0653

Verified Partner

4.66

(21 reviews)

Offers Assisted Living, Memory Care, and Independent Living
Top rated on Caring.com

2022, 2023

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Reviews of Monticello West in Dallas, TX

4.66

(21 reviews)

  • Facility

    4.6

  • Staff

    4.9

  • Food

    4.3

  • Activities

    4.8

  • Value

    4.5

Top rated on Caring.com

2022, 2023

ReviewerFC101023C

5

October 15, 2023

I visited this facility

My mother will be moving into Monticello West. We liked the size. It's spotless. It's very quiet. It's a pretty traditional setting. I think it's a really good fit for her. She's moving into assisted living and I feel like they can keep up with her and will stay very aware of her needs and what she needs. The staff has been great and very easy to work with. I've pretty much finished up everything. I've been there when they were serving meals and it's a lovely dining room. I liked the fact that it's not a set time to eat. They have a range of time, so you don't have to be there at 8:00 for breakfast. You can go from 7:30 to 8:30. I haven't been in there full time yet, but I was in there yesterday dropping paperwork off and they were doing an activity, and people were just sort of coming in and out and the aides were bringing people in and out. The people seemed to have the rhythm and knew what's available.

Provider Response

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Thomas

3

April 10, 2023

I visited this facility

I was impressed with Monticello West. It was much nicer than I was expecting. The staff who helped me with the tour was very nice. I think they just did a revamping of the whole place. It looked very nice. The dining room looked OK. She showed me the workout area and the craft room. One thing I did not like about it was that there was no covered parking. You had to park outside.

Provider Response

We are so happy that you took the time to tour, Thomas! And it is good to hear that our staff was warm and friendly. Though we do not offer covered parking, we do offer your very own rented parking spot, always reserved just for you! And we like to think that our wonderful staff make living here at Monticello West a delight! Thanks for leaving us a review! Tom

Mark

5

February 19, 2023

I visited this facility

I went to Monticello West. They were very friendly and very impressive. The apartments were clean and reasonably priced. It was all-inclusive and provided a number of features other communities did not provide. They had some Valentine treats when we went there, and it was an open house. They have three meals, seven days a week. The laundry is done once a week by the same person each week. The cleaning of the apartment is done once a week by the same person each week. They are able to handle a good bit of the transportation, if it is scheduled in advance and a reasonable number of people are interested in it (other than just individual doctors' appointments). I just found them to be more flexible with options or interests.

Provider Response

Thanks so much for taking the time to leave a review, Mark! We take pride in all that we do here at Monticello West. And it is really nice to hear that we are doing so many things well. I will pass your thoughts on to our wonderful staff, many of whom have been here a long time. And please let us know if there is anything we can do for you and your family.

Tracie Gates Harrison

5

September 10, 2022

I am a friend or relative of a current/past resident

My stepfather moved into Monticello West last November. Since that time he has grown to love the staff, residents, and community at MW. He particularly loves the trivia nights with Kathy and interacting with the other staff and residents. My stepfather talks highly of all of the staff, from the aides, housekeepers, front desk people, to the management. He has grown very fond of everyone at MW and has made it very clear he wants to remain in the community and that he feels very loved and at home. It is so apparent each time I visit, how loved and acknowledged my stepfather feels and how special this community makes him feel. I have been overwhelmed by the kindness and concern that every staff member takes when I have a question or when I need a little extra help with my step father. The director, Michael, is so gracious whenever I have a request and is so approachable each time I have contacted him. This is a wonderful place for your family members if you are looking to move them into a place which offers assistance on many different levels. I am so thankful and appreciative to everyone at Monticello West who has made this a wonderful experience for my stepfather and my family!! Thank you so very much!!

Provider Response

Tracie, thank you for sharing this wonderful testimonial. Your stepfather has really blossomed since he moved into our community last year! We are thankful to hear that he feels loved and that he feels at home. It means the world to us! Thank you again.

Barbara

5

August 20, 2022

I am a friend or relative of a current/past resident

My mom is currently staying in Monticello West. She has been there for a year now. It is a beautiful property. It is very tastefully decorated. The staff that works there (including the directors, the nurses, and the people at the desk) are all very helpful and very friendly. My mom is happy there. They have an activities director that goes out of her way to try to create activities that are inclusive of all different types of people. It's a quiet, safe, beautiful place, and it's not as expensive as most of the other comparable ones. The staff are very friendly and very accommodating, and they go out of their way to try to meet everyone's needs. Food is OK; it's pretty average. Some days are better than others. They had a great chef in the past, but he left. They have another chef there now, and it's average. They offer rented units where you pay a monthly fee for the fully furnished down to the linen. That's what my mom did for the first year. There's a kitchenette that has a microwave and a refrigerator. They have a laundry service every week that is included in the price, but you can also do it yourself if you are wanting to. It's down the hall in a separate room.

Provider Response

Barbara, thank you for the wonderful review. We are really happy to hear that you feel like our team goes out their way to accommodating. Our community is full of friendly people, and we are thankful that you and your mom get to experience that on a day to day basis. Take care!

LaleeN

5

June 30, 2022

I am a friend or relative of a current/past resident

Making the decision to move a family member from independent living to assisted living is a big one. And In our case we were moving my mother from CA to TX. The staff at Monticello are exceptional. They were so helpful to me with coordinating and preparing for her arrival. The entire staff made her feel so welcomed. Sadly my mother suddenly passed peacefully in her sleep 3 months after her arrival. But my mom told me ever time I saw her that she’d never been so happy. She participated in all the activities and came to know both all the residents and the staff by name. I was so touched to hear the wonderful stories of all the fun she had with her new friends. We never expected my mother to pass so soon. But I am truly blessed to know that her time at Monticello gave her so much joy I am enterally grateful. She loved her room which I was allowed to decorate in her favorite color pink and she was always raving about all the delicious food. And her telling stories of she and her friends laughing till they cried playing the nightly games. Monticello was truly an amazing gift I was able to give my mother. The staff will always hold a special place in my heart and I highly recommend them.

Provider Response

LaleeN, thank you for taking the time to share you and your mother's experience with us. We truly happy to know that your mom had a wonderful time at our community. She knew how to make us all laugh, and we miss her every day. You two will always be a part of our family here.

David

4

January 30, 2022

I visited this facility

I toured Monticello West. It's a very nice community. It's a very nice building. The staff is wonderful. The food that I sampled was very good. The apartments are quite small. There are no washers and dryers in the apartments. They showed me all of the levels of care. I did not have the meals, but they had some pastries that I sampled; they were good.

Provider Response

David, thank you taking the time to share some feedback after your tour of our community. We are pleased to hear that you enjoyed the time you spent with us. We look forward to seeing you again soon!

Phillip

5

October 15, 2021

I am a friend or relative of a current/past resident

I chose to move my wife to Monticello West because they were within my price point. The deciding fact was when we went to see the facility; my wife came home and said that those ladies were very happy, which sold it for me. I was there yesterday, and they really, really care. The staff keeps everybody active and involved. I was a participant in one of the activities yesterday, which was OK. It was fun and the people were involved. They were doing puzzles and making words out of other words. Their facilities are adequate. They let you do what you want to do in the room. It's nothing fancy, but it's comfortable. They have a salon. They have physical therapy, a gym, and movies that they show to the group.

Provider Response

Phillip, thank you for sharing your honest experience with us. Our team is truly happy to have an opportunity to take care of your spouse. We thank you for this kind review. Take care!

LCR-Dallas

5

October 13, 2021

I am a friend or relative of a current/past resident

We couldn't be more pleased to have our loved one in Memory Care at Monticello. She has been thriving in daily activities such as music, art and her favorite, dancing. It's been clear to us that eventhough it was a painful realization that we could not care for her the way she need to be, that Monticello is fully equipped to provide that care. The facility is very inviting and most importantly the Memory Care floor is safe for residents to move throughout. The room was painted and new floors installed prior to move-in. Every time I visited the staff was very interactive with residents in a very positive way. Grateful to have found Monticello West!

Provider Response

Thank you so much for this wonderful review! We are happy to hear that you have found a home for your loved one in Mayfair, our memory care neighborhood. Your kind words will be shared with our team. Take care!

DallasKid2

5

October 12, 2021

I am a friend or relative of a current/past resident

The facility is very comfortable and not at all institutional with a fish tank in living room, enclosed courtyard and separate yard with putting green.. The rooms offer sink, fridge and microwave and the bathrooms are spacious and well equipped for safety. Literally every single staff member greets me and is friendly when I visit and the management was over-the-top helpful in getting paperwork and more ready for move-in.The rooms are close to sound-proof and spacious. MW screens everyone for temp & Covid protocols are in place. My dad loves the food and dining is offered as in a restaurant with a menu & table service and has been a great venue for my dad, who is grieving the recent loss of my mom, to meet others. The community members are extremely friendly and they provide companionship and support from shared experience that I could not. Additionally dad's new friends are coaxing him out of his dementia related isolation and invite him to join them in activities. MW has several activities each day including physical and mental exercise/games and a bus provides transport to and from doctors within a 5 mile radius. Nurses are attentive and on staff and medication management is included and that is a blessed relief as I was totally stressed trying to figure out what to give when! My dad chose Monticello West for his new home and I am thankful that he did, they are better partners care-giving than I had hoped for.

Provider Response

Thank you for sharing your experience! We are so happy to hear that our community has been a great fit for your dad and for you. Once again, we are truly grateful that you both are a part of the Monticello West family. Take care!

Mr Cooke and Family

5

September 30, 2021

I am a friend or relative of a current/past resident

Peace of Mind. I am one of three children and I live local to my aging father. Although my dad has many different ailments, he is still independent and that means a lot to him. He is not independent enough however, to live alone. After being stressed for years with my dad fighting me to live alone, I was able to introduce him to Monticello West. He fell in love and I felt peace of mind for once. The staff is wonderful towards my father, they help him when he needs it, they keep him company when he wants to talk, they are responsive to me as a concerned daughter with an aging parent, they give him great amenities, food, and opportunities for activities. I can now travel without fearing the worse, because he has medical support if ever needed. The Director, Michael B. is amazing, caring, and deals with you like an individual and not a number. Monticello West has given my family and my dad a new level of living that he could not get with home health care. I more than recommend Monticello West to you if you are in my shoes. You can trust them with your loved one.

Provider Response

This review is the best compliment we can receive! We are glad that you found the perfect home for your father, and it has been an absolute honor to have him has a member of our community since day one. Thank you for taking the time to share your experience. We truly appreciate it.

Steven P

4

September 11, 2021

I am a friend or relative of a current/past resident

My initial observations are that the entire staff, regardless of position, is incredibly friendly and welcoming. The Assisted Living place where my Mom was before, suddenly closed the operation and gave the residents 30 days to find a new place to live. I reached out to a Senior Advocate and they gave me several recommendations to look into that were within our price point. The first one I talked to and the first one I visited was Monticello West in Dallas. I was myself made to feel very welcome and comfortable, however on the next visit where I brought my Mom over see the place, and her potential apartment and to have lunch there, Mom could not have been treated better. Monticello West knew many of those that were evicted needed to find a place quickly and within their budgets. The management team were very accommodating and within I think two days Mom was a soon to be tenant. While she has only been there a few days, she love the place, the staff and especially the food. I am confident things will only continue to be better. Mom has not been happy at any of the previous locations and for the first time, she is very happy there. And as they say, if Mom is happy, we are all happy.

Provider Response

Steven, thank you so much for this great review. We are so pleased to hear how happy your mom is. We are also proud that you two are a part of the Monticello West family. Take care!

Mark402021

5

August 14, 2021

I visited this facility

I was looking for a home for my dad, so I went on a website to help with my search, this was Saturday. Sunday early while I was at the gym working off stress, I received a phone call from Mrs. Nan. I felt as if this was a blessing from God, she stated, "Mark this is the perfect place for your Dad". I knew right then, this was right. I met with the Mrs. Nan, staff and the Facility right away. The rooms are in great condition and the interactions with patient/staff is outstanding. There are a lot of activities at the facility to keep your love one very active. The food at this facility is prepared by a top notch staff and taste awesome. I felt like I was at a 5 star restaurant. I was very impress that the resident order their food like they are at a restaurant. This assist living has a great place for resident to go outside to chill, movie room, a place to socialize and place to enjoy many activities with other. They also have a great screening process to prevent the spread of COVID 19. Mrs. Nan and Mrs. Rene did everything possible to make sure this place was the perfect fit for my Dad. Thank you both so much!!! Christian

Provider Response

Mark, thank you so much for this glowing review. We are so happy to hear that you had such an amazing experience with us. We will pass this message along to our team. Thank you for putting your trust in us. Take care!

Kelly Jandrucko

5

July 27, 2021

I am a friend or relative of a current/past resident

Michael and the entire staff at Monticello West are amazing! They made a difficult situation seamless and easy! My husband and I cannot thank the entire staff enough for making my father in law’s transition warm and welcoming. Our father in law loves all of the people and his new home! We cannot recommend Monticello West enough!

Provider Response

Kelly, thank you so much for the kind review. We are happy to know that the experience has been so wonderful for you, your husband, and for your father-in-law. We are also glad that you all are part of the Monticello West Family. Take care!

Shelba

5

June 4, 2021

I visited this facility

Monticello West was perfect, everything was just immaculate, it's totally been redone, and everything about it is beautiful. I didn't find anything wrong with it. The staff was very friendly and helpful. It's been redone, so it all looked brand new. It's also very clean. It's in Dallas, so there are hospitals all over the place. It has a library, a gym, and a salon, too. The rooms have all been redone, too, so the floorings are brand new, and they're very nice.

Provider Response

Thank you for sharing your positive experience with us, Shelba! We are very proud of our community, and we are happy to hear that you think so highly of us. We truly appreciate your endorsement. Take care!

J L Long

4

May 12, 2021

I am a friend or relative of a current/past resident

We looked at this facility for my mom in addition to several others and chose Monticello West over all of them. Actually my mom chose this based on the "feel" of it. She has only been there for a month, but already we are impressed with the staff and service. Everyone is friendly and welcoming - staff and residents, both. The food and care staff are far better than those in her last facility. The rooms seem to be a little larger than most of the others we visited. The amenities seem to be very well appreciated by the residents, and it looks like many of the residents are participating in the activities, which speaks highly of the staff to get them involved. Because my mom moved in just as seniors had gotten their COVID vaccines, the activities were just starting back up, as well as dining. My mom likes the food and the offerings for meals. And we feel that she is in a very secure and well-managed place where the staff loves and cares well for the residents. We would absolutely recommend Monticello West. As she gets more settled, I'm sure our impressions in all areas will improve to "Excellent" ratings. It's really more of a 4.5 star rating at this time!

Provider Response

Thank you for your kind review! We will pass this message along to the team here at Monticello West. We appreciate you taking the time to share your experience and that of your mom. We love hearing from our family members and and our residents! Take care.

Becky

5

March 7, 2021

I visited this facility

We visited Monticello West, and it's the community we decided on for my friend. We chose it because of its location and the cost of it being better. It's an older facility, but it's been completely remodeled, so it's in excellent shape. The staff has been excellent, really helpful and friendly, even my friend commented on how friendly everybody has been. Because of this whole COVID thing we only got to see the main area where the dining hall and entryway was. The dining area was very nice, very clean, and you could tell it was recently decorated. It was a little bit more ornate than my style, but it was very nice and very well-lit. The living atmosphere was very pleasant. It is near the freeway, but it is real close to a very nice neighborhood where homes are probably extremely expensive. Half a block away there's a nice walking trail, and a lot of people in the independent living said they take walks there, which I would imagine they do because it's in a very nice area. It's definitely in a city with high-rises nearby, but I think it's a pretty pleasant place to walk in. The entryway has a carpet, it all looks like it's fairly new, and has a nice quality. I would walk in and go, "Oh yeah, this is a nice place, they have nice quality decor." However, this was only place I visited without a swimming pool.

Provider Response

It is truly an honor to have earned this amazing review! We understand how important a smooth transition is to Assisted Living and finding the right home can be a daunting experience. We are honored that you chose Monticello West to care for your friend. We appreciate your trust in our team members. Thank you for taking the time to share your experience with us!

ESJL

5

January 16, 2020

I am a friend or relative of a current/past resident

Monticello West has gone above and beyond to help our family at every turn. Our father was diagnosed with Alzheimer’s and our mother was no longer able to care for him at home; her health was declining, too. Monticello West provided support and education for us as we tried to navigate this difficult transition for our parents. There have been many challenges and their compassion and support has met us at every turn. We are grateful for the care and concern they have given both of our parents, working hard to accommodate their every need. This facility has life, love and laughter throughout with many long term staff members giving their all. It is evident that our parents have had excellent care on their watch. Thank you for your dedication and the peace of mind we have knowing our parents are in good hands. Sincerely, Elizabeth, Sara, Janet & Lisa

Provider Response

Esjl, reviews like this give us motivation and help us ensure we provide high-quality care. We are glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for the great review!

Carol C.

3

December 4, 2017

I am a friend or relative of a current/past resident

Mom is on a "between" floor in Monticello West because she's not fully ambulatory, but she's not in the memory care unit. If I ask them to clean her carpet or do things, they do it. The take care of her needs, meals, and laundry. She's in her own private room, which she loves. I never had any issues and things seem to be going fine. They seem to be pretty much the same with consistency every day which is a good thing. Mom gets her showers when she's supposed to and seems to be fine. The downstairs where the main dining room is is really lovely and decorated seasonally. The people on Mom's floor have their own dining room because these folks aren't that ambulatory. It's a public facility but it's not dirty. Instead, everything is really pleasant and cheerful. The staff on Mom's floor is probably the least consistent; on other floors, it's the same staff and her floor tends to rotate staff too often so they don't get to know the residents like they should. Old people tend to get confused and don't want to have to keep telling people where their stuff is. The food is one thing that Mom complains about since it's not that good.

Caring112152250

5

September 17, 2015

I am a friend or relative of a resident

Monticello West is kept very nicely. Their staff seemed to really care for their residents. My grandmother is really not in the stage where she has the energy to do much of anything, but they do offer lots of activities. The food generally is good. I've seen them play bingo and go to church every Sunday. I have also seen them do chair exercises.

Pat82734650

5

April 21, 2014

I am/was a resident of this facility

I am in Monticello West, and it is well-organized. The lady who runs it and the people who work here are very nice. They all work together. I am very comfortable, big room. I have a kitchenette, a bathroom, and a large bedroom with furniture. They serve the food in my room, and it is very good. The facility is very clean, and they have people clean it all the time.

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Costs for Monticello West in Dallas, TX

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,825

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$4,900

Starting Price

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$2,725

Starting Price

Services and Amenities of Monticello West in Dallas, TX

Costs

  • All Inclusive Rent
  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: Yes

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals

About Monticello West in Dallas, TX

One of the most unique benefits of Monticello West, is that we bring care to you. You can move throughout your life journey all within familiar surroundings. Start in independent living and as you need it begin receiving assisted living services. Home is home no matter what level of care you need. We truly believe in the importance of aging in place.

Assisted Living Services & Amenities

Residents in our home-like assisted living community enjoy the following services and amenities:

  • Three nutritious meals daily
  • Kind assistance with bathing, dressing, and grooming
  • Medication management and reminders
  • Registered nurse on-site 24 hours a day
  • Weekly housekeeping service
  • Personal laundry service
  • Scheduled transportation
  • Life-Enriching Activities

It's our goal for assisted living residents to thrive in our community. For this reason, we offer a variety of life-enriching activities, including:

  • A full schedule of activities—7 days a week
  • Music, arts, and crafts programming
  • Spiritual programming
  • Exercise and fitness programs
  • Recreational outings and shopping trips

Supportive Alzheimer’s and Dementia Care in a Comfortable Environment

Our Heartfelt CONNECTIONS™ — a Memory Care program is what makes us stand out from other communities, because it focuses on the capabilities that remain instead of what was lost. We make each moment meaningful, purposeful and create success stories, one small victory at a time. By developing personal relationships with residents and their families, we are able to provide the consistency and familiarity your loved one needs to thrive in a safe and comfortable environment.

 

Independent Living Services and Amenities

At Monticello West, independent living residents enjoy a variety of services and amenities for a carefree lifestyle. The cozy and inviting quality of our independent living community allows residents to immediately feel at home. This gives them a chance to immediately engage in all we have to offer.

Just some of the senior independent living services and amenities we offer include:

  • Boutique kitchens with refrigerator and microwave
  • Mini Blinds
  • Step-in Showers
  • Ceiling fans
  • 24-hour security with emergency call systems
  • Three meals a day, seven days a week—all with a choice of entrees
  • Weekly housekeeping service including flat linen service
  • Active event calendar, including social, cultural, and recreational programs
  • Total wellness programs focused on enhancing the mind, body and spirit
  • Multipurpose fitness center
  • Computer lounge
  • Planned outings to local attractions and events
  • Scheduled transportation to grocery store, bank, and medical appointments
  • Pet-friendly apartments
  • Guest accommodations
  • Newly landscaped courtyards

While we know there are many options when it comes to senior living in the Park Cities area, there are some things that you can only find at Monticello West.

Map of Monticello West

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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