Davis House

I visited this facility

The facility is clean and the staff is wonderful. Top notch in our area

I visited this facility

We had a quick tour in Davis House because the person who showed us around had to go somewhere. The place was clean and decent. The people around seemed ok. I wasn't that impressed with everything that I saw compared to the other facilities I visited where you can feel everything seems way better than just average.

I am a friend or relative of resident

In April this yr, I moved my parents, 92 and 89, into Davis House, due to dad falling frequently and mom's dementia. Davis H. front door requires a punched in code to get out, so residents like mom can't just walk away, which she had done at home (good safety feature). The single story layout is square with a central continuous hallway (apts on both sides) that has been great for my mom to do laps daily. At the center of the building is an outdoor courtyard with grass, shade trees, benches, bird feeders, etc., where mom and dad would sit after a meal when the weather's not too hot or cold. I've eaten with them in the diningroom (3 meals a day). I appreciate that lunch, not dinner, is the big meal of the day; good basic food; dad especially liked breakfast. Living 300 miles away, I appreciated the prescription and medical supply companies that Davis H. was associated with. Everything I ordered was delivered to them; new meds, medical supplies, catalogue orders, etc.. My wife and I visited about once a month but to get them to a doctor or just out for a meal (to a favorite restaurant) when I couldn't come, Davis H. uses the services of a senior transport service based in that area. Drivers pick up, transport, stay with, and return mom and dad for a fee. Ref. cleanliness, mom and dad's two room apt always appeared clean, with no clutter on the floor or spills left on a counter; the bathroom was ok too. Dad was incontinent, partially due to cancer surgery, but neither dad nor the room smelled of urine, I supsect because the aides would change his clothes as many as 3 times a day and do his laundry as needed. I would get phone calls from the staff when mom or dad had an injury incident (falling, etc) or behavioral change or personal needs for them ("depends" type diapers, warmer jkt, etc) and either bring items when I came or order them. I have visited several assisted living facilities and don't know of any that aren't understaffed. I have seen incidents like others have commented on as far as inattentiveness, but my experience with Davis H. is that the Director and staff do a good job of handling resident needs, considering the level of needs of the clientel. Any staff member I talked to knew my parents and their habits well. I see my responsibility as seeing that my parents' needs were met, that they got the services they were paying for; as the son of the parents who raised me, I need to know who's taking care of them. That means I need to show up and keep in touch. The final service used by Davis H. that I applaud is the hospice service that assisted my dad his last two days there, and how Davis H aides attended his special needs with all their other responsibilities. Once when I sat by dad, he had trouble breathing; I rang for assistance and 4 aides showed up and repositioned dad to make him comfortable. Early Thanksgiving morning a tearful aide phoned me to say dad had passed away. The aide had opened the shade to let in the morning light (their tradition) and treated dad with great dignity. They have since kept a special eye on mom, helping her recover and become more involved in activities at Davis H.. No doubt there are aides and admin staff who don't do their jobs appropriately, but after 8 months, I have confidence in the administration and staff to take the best possible care of my surviving parent, my mom, and I would highly recommend Davis H..

I visited this facility for the first time and I didn't appreciate the experience at all. I did not like the service provided to the residents by the staff members, I do not even like calling it "service" because what I witnessed didn't even come close to deserving to be called service. There were several instances where the residents asked something of the staff and each time they were either ignored or it took a very long time for their needs to be addressed. For example, there was a resident who was having a bit of a coughing spell and she had asked one of the staff members for a glass of water, the staff member told her to hold on a minute and she walked away, I was assuming she went to get her water, but when she did not come back after 10 minutes and this resident was still coughing, I decided to get the resident her water. After giving the resident her water and waiting a minute to make sure she was alright and waiting for the coughing to subside I decided to look for the staff member. When I found her, I asked if she had forgotten about the water, and she replied that the resident "has always been a bit of a drama queen" and if she needed the water that badly, she knew where to get it. I was appalled by her response and I told her that her behavior was unprofessional and inexcusable. I spoke with several residents and family members during my visit and each of them had valid concerns about the facility and the quality of service. I spoke with some of the staff members about some of the concerns and I got the feeling that they could really care less about any of it. They did not seem to be that passionate about their work and they seemed to be more interested in talking or texting on their cell phones, or chatting with fellow staff members than catering to the needs of the residents. I really hope that for the sake of the residents that improvements will be made immediately. The residents family members should not have to check in on their loved ones on a daily basis just to make sure they have been bathed or fed, the point of assisted living is so family members have the peace of mind that their loved ones are being cared for properly. I am anxious to visit again to see if any changes had been made, but until they have, I would not recommend placing your loved one in Davis House.

Friend or relative of resident

Administrator could care less. Aides are overworked and underpaid. Thievery receives a "look the other way" attitude and I'm not talking about residents "borrowing" from other residents. I am talking full blown stealing. Rates are nowhere close to what is quoted on various websites. We are at $5800 and they are still wanting more!! If you don't pay their price, believe me they will withhold the most basic necessities of life, like assisted feeding. My relative has been there 10 months and I have never had a more emotionally wrenching experience as I have had with the administrator. Do your loved one and yourself a favor and look elsewhere.