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Reviews of Gardens of Western Reserve


Average Rating: 3.4 based on 8 Reviews

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Gardens of Western Reserve
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Posted by Dee Morgan March 04, 2014
1.0

Rooms to small. They are understaffed and when friend was sick they called in family to take care of them. Nurses are not RN. Not trained well do not treat resident very well. When cords are pulled for help they don't always come. I feel if you are aware of your senses it is a ok place, But if you need care go some where else.


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Gardens of Western Reserve
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Posted by Concerned2014 February 27, 2014
2.0

I am a friend or relative of resident

This facility is not what it claims to be. The management consists of first-time quasi-professionals, a car salesman ( used - nuff said... ) and untrained politicians. They promise what they can not deliver: excellent staffing ratios, quality care and caring staff. None of which is true. The facility is consistently short-staffed by stressed, overworked, disrespected and grossly underpaid help that receive little training and no support and are not treated with dignity. Families are promised care that is unrealistic ( personal and professional - there is no time for either ) Residents' needs are met by a bare minimum - there is no neglect or abuse - however for the prices charged, your family member, friend or other loved one will never get the attention they so rightly deserve in their declining years. The food is marginal, not particularly healthy nor varied. The facility also lacks maintenance on the equipment. Personal care items are 'borrowed' from one resident to another as there are rarely enough supplied but the family is billed regardless. Residents are an 'income' to the Gardens - plain and simple.


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Gardens of Western Reserve
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Posted by JanetM86 January 28, 2014
5.0

I am a friend or relative of resident

My mother is well taken care of at the gardens. The staff is very helpful and friendly. the caregivers truly care about my mother and that is the most comforting thing about this place. The food is great and my mother enjoys the activities they have as well. There is a wide variety of drinks available at the front for my mom to enjoy at her convenience. I would recommend the gardens of western reserve.


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Gardens of Western Reserve
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Posted by Janice14 August 25, 2013
4.0

I visited this facility

The administrators were nice. The rooms seemed a little cramped. It does not have a kitchenette area. The closets were small. It seemed to be a bit more dated as far as dining area. They had a little coffee area where a lot of people gathered there to have coffee or tea. The people there seemed happy.


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Gardens of Western Reserve
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Posted by Brenda11 June 13, 2013
5.0

I am a friend or relative of a resident

We were really pleased with what we saw when we visited Gardens of Western Reserve that's why we chose them for my mother-in-law. She is in the memory care section and they would usually walk her outside the room. The facility is so secure. The staff is great and very attentive. Everything is just great.


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Gardens of Western Reserve
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Posted by Caring27731 April 18, 2013
4.0

I am a friend or relative of a resident

We preferred Gardens of Western Reserve because it was near some friends. The staff were very helpful. Some of the activities included chair volleyball and bingo. I would suggest they accept more number of high functioning residents. They had more residents who needed extreme assistance than those with high cognitive functioning.


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Gardens of Western Reserve
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Posted by Caring5588 March 08, 2013
4.0

I am/was a resident of this facility

Gardens of Western Reserve is close to where I live. The director of the facility took me on a tour. He knew everybody by their first name because they try to make them feel at home. He's been there for 11 years.


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Gardens of Western Reserve
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Posted by raggedyann January 21, 2010
2.0

Clean,not enough staff, call buttons not answered, poor quality meals

This facility was very clean, the rooms were very nice. The administrator was very friendly when we arrived and as soon as we left he changed and never answered phone calls. When you walk into the locked portion of this facility all you hear are call buttons going off, they go unanswered, that is why you hear the alarm sound ALL the time I was told. The food was horrible. They serve egg beater eggs that they boil until they are like rubber, then cut them into cubes and say these are eggs. They never had fresh fruit, or salads. They use highly processed deli meats, canned vegtables, they say they serve snacks, that is a total lie. There is no coffee served except if one of the nice care givers brings their own coffee in and lets a patient have some of theirs. The beverages are either a horrible sweet lemonade, or nasty OJ. There is no call button by the patient's bed if they are unable to walk. The call button is in the bathroom, even if you do put the call button on, nobody responds, the aides say because they do not know what room is needing help, WHAT does that mean? They said every rooms call button go off all over the facility no matter what part of the building they are in, so they just ignore them rather than try and find out who needs help. My mother was transfered to a nursing home 2 days before the end of the month, and she had paid for the entire month at The Gardens. I was told that she would be refunded for one of the 2 days, but never received the refund. After numerous phone calls and emails the administrator said that we would get a refund soon. Then when no refund check came after 3 1/2 months I was finally told that because my mother's mattress gel pad was not transfered with her when she left by ambulance, that they would not refund the money for the day she was not a patient there. When I called the day of her discharge the care giver told me she would put the gel pad and tray table that was left in a hall way where they store items. I then went and picked up the 2 left items from the storage hallway. The items were not even in her room, so why was that a reason not to refund her money? Basically they took the $135.00 from my 80 year old mother after she had paid about $10,800 for a few months at this facility. Also a 90 day supply of her pain medication that was supposed to be transfered with her when she was discharged never was sent with her. I made numerous phone calls and was told "we have no idea what happened to the 360 tablets of prescription pain medication". Yeah right those pain meds just walked away. They did not provide anything but lousy food for the patients, you had to provide your own shampoo, depends, wheel chair, gerichair, bedside tray tables, lotion, hospital gowns, tissues. They did provide toilet paper. My mother was in the memory care locked portion of this facility, the other side was not locked. A few of the care givers were very nice, but they had about 75 patients on their wing, so it was very difficult for them to really give adequate care to their patients. I am only giving a review of memory care side, the other side may have been different I have no idea. If you are considering putting a loved one in the memory care portion of this facility I suggest you send at least a 1/2 day here and eat a meal. Just taking a tour for 15 minutes is not enough time to evaluate any facility you are placing a loved one. Since I wrote this review The Gardens emailed and said they now would refund the the money for the 1 day.

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Features of Gardens of Western Reserve


General

  • Pets: All Pets

Features

  • Transportation for residents (shuttle bus or similar)
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