Lutheran Home in Arlington Heights

I thought the nurses and staff involved with caring for my grandma were very cordial and professional. The facility was also very clean and well maintained. Throughout the whole process of my grandma's Alzheimer's developing, they were extremely helpful and ensured that she was in the best of care. We had no idea what to expect and they did their best to assuage all of our fears and concerns. However, the management and security officers were very rude and unprofessional from my experiences with them through my mom having worked there and in passing on the way to my grandma's room. They acted as though they were superior to everyone and treated their staff like dogs both behind the scenes and in front of customers - very rudely and tersely. It seemed as if everything was a crises when in reality none of it was. Whether it was a fire alarm going off or a bathroom running out of toilet paper, both were handled with what seemed to be the highest level and stress possible.

My father was a resident of this facility for several weeks. The staff and the amenities of Lutheran House were outstanding. His room was very nice, and was kept very clean. There was an atrium with trees and birds that was very lovely, and despite my father having soome cognitive issues, he always talked about the "pretty birds." In addition to the Atrium, there was also some very nice artwork through the facility, and my father appreciated it very much. The food was outstanding, and the residents were frequently taken on trips. My father spoke quite positively about many of the staff members, and I believe that the loveliness of the facility and the high level of care he received gave him a great deal of happiness and helped him maintain a greater level of awareness than he would have had otherwise. I, as well as other family members, appreciate the care that the staff at Lutheran Home showed to my father. In a world where nursing homes are often less than ideal, Lutheran Home stands out as being a very caring and supportive facility.