Autumn Lake Healthcare at Spa Creek

TokiTime

Do not send family here, unless they are capable of advocating for themselves and are only here for OT/PT (which is exceptional). Care is horrible. My father became severely dehydrated there, so much so that his blood pressure dropped extremely low and they were unable or unwilling to provide him with fluids. He was sent to hospital after my sister pushed the doctor to send him. It just seems like there’s a lack of care or compassion for the patients from the staff. The nurses shrug their shoulders when you ask a question. They were unable to find a blanket for my father when he was so cold he was shivering. His pillow case was stained and he had the same stained pillow case for over a week. The food is horrible, absolutely horrible. PT / OT are great. Really great. If you are able to advocate for yourself and are only there for rehab, then you might survive your stay. If not, then someone needs to be with you all day every day, and even then you might be in jeopardy.

cloverent

Mother spent 100 days with this amazing team after a debilitating stroke. The patience and commitment of this team of therapists, nurses, doctors, and Roz was extraordinary. Only places that didn’t excel were the food, and communication by the nursing staff during a COVID outbreak. The PT and OT team taught her how to walk, complete self care, eat again. Mental health team counseled her through the darkest days. As a family, Spa Creek was a light for us. They are compassionate, they listen, they were creative, and they were partners in this journey.

Griff72

The admission staff were very helpful with the tour and explaining to me the rehabilitation therapy that my wife had to go through. I was very pleased with nursing staff that are caring for my wife. To be honest they under staff.

blueshirt

Horrible place. Most aides indifferent to your needs. Wait hours for meds, over an hour to answer bell then irritated that they have to answer it. PT was adequate. Never forwarded pt info to home care. Lack of caring among all levels. Few good aids and nurses but most indifferent. Calling someone Momma is not endearing. Call by name.

joyreg

Please do not place your love one in this facility.It is dirty. The staff is unprofessional and show no interest in the comfort or care of the patient. The staff resent any questions or request by the patient or family members. The staff congregate at the nurses station, laughing and talking and totally ignoring the lights over the doors of multiple patients rooms. This is the worst care facility I have ever seen.It shouldn’t be allowed to continue to operate.

Unfortunate Experience

This place is AWESOME if bed sores, mixed up medications, no blankets, disgusting food, and deplorable treatment of the residents is what you are looking for. It should be shut down!!! My parent was given heavy sedation in the middle of the day because he was too much of a nuisance, then yelled at because he was up all night. He missed most of his heart medications for whatever reason. The floor in his room was sticky the entire time he was there and he NEVER had a blanket!