When Checking References for In-Home Caregiving Help: 8 Questions to Ask

Making changes in caregiving help is common. Always do a little reference-digging before you sign a contract with a home health service, switch to a new company, or hire a home health aide from the "gray market" of independent providers.

Start by asking for at least two references -- and be sure to call them. Here's what to find out:

• How recently were the services rendered?

• What was the care situation, and what kind of help was provided?

• What did you think of the quality of care provided?

• What did you think of the person/people who helped?

• Was there a lot of change in staffing, or were the same people consistently involved?

• Did you have any problems, and if so, of what nature were they?

• Are you still using these services, or has care ended (and if the latter, why?)

• What were the caregivers' names?

If it's a small company, also check with the local Better Business Bureau for any complaints against it.