What a Home Health Care Agency Will Do

Excerpted from The Comfort of Home: A Complete Guide for CaregiversTM

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  • carry out an in-home visit
  • look into insurance benefits and publicly funded benefits
  • ask for an assignment of benefits (where payments are made by the insurer directly to the agency)
  • ask you to sign a form to release medical information
  • ask you to agree to and sign a service contract
  • carry out an assessment (by the director of nurses) to determine the level of care required
  • discuss the costs of suggested services
  • come up with a plan of care that shows the person's diagnosis (what is wrong), functional limitations (what the person can and cannot do), medications, special diet, what services are provided by agency, advice for care, and list of equipment needed
  • give you a written copy of the plan of care
  • send a copy of the plan of care to the person's doctor
  • select and send the right caregivers, only to the level of care needed, to the person's home
  • adjust services to meet changing needs

Expect the Agency to:

  • be an advocate, advisor, and service planner and to share information clearly with you
  • give a full professional assessment
  • get in touch with the care receiver's doctor as part of the assessment process
  • have knowledge of long-term-care services and how to pay for them
  • fill out the paperwork for publicly funded benefits
  • show no bias or favor to service providers who may have contracts with the agency
  • provide confidential treatment that will not be talked about with others
  • provide a written account of care when you ask for it
  • have a proven track record of being honest, reliable, and trusted if the agency handles a person's money
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Anonymous said 6 months ago

I wish these regulations,would really benefit the mass,but lets face it only a few benefit,because the majority of the Social Workers could care less about the person who needs the care,and in my opinion,that is unforgivable. Screening these so called Social Workers,is null,and void.


Anonymous said 10 months ago

Depth of information


about 1 year ago

Hi Anonymous, This is a great question for our Ask & Answer section! You can post your question here: http://www.caring.com/questions/new. Hope that helps. Thanks for your comment -- Emily | Community Manager


Anonymous said about 1 year ago

I have 5 plus years as a Personal Care Attendant and have been assisting my mother-in-law (75 years old) through out her day with cooking, cleaning, bathing, getting around, laundry, etc. How do I know which agency to choose from in Tarrant County, Texas?


about 1 year ago

Home care is not babysitting, but teaching patients and caregivers to be involved in the care at home. Visits are limited to disease process.


Anonymous said about 1 year ago

Home Care is not baby sitting, but helping patients to be independent in there home. Homecare visits are only scheduled on the needs of the patient and disease. Home Care teaches wnd and infusion care to caregivers and patients that are able to learn.


about 1 year ago

Where do I find a Home Health Care Agency? Who is responsible for the first part of this article; Who carries out an in-home visit?, and is this my home, or an asisted living home? The article is a little confusing to me. I was browsing for In Home Care, in my home, for my mother-in-law.


over 1 year ago

I appreciate the information provided, because it has helped me indentify the process that relates to the roles of case managers and RNs responsibilities in HHAs. Thank you, Va Tica M. Gist


over 1 year ago

Not particularly helpful. I am a 71-year old caring for my 82-year - old husband. Everything seems to be geared for children & parents. I see no help for me anywhere.


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