Caring Checklist: What to Ask When You Call a Taxi or Car Service

When looking at possible transportation options, use this checklist to keep careful notes for each service you call, both about basic services offered and about whether the company can cover any special needs.

Basic services

Are there geographical limits on the service area covered?

How much does service cost?

• How is that cost calculated?

• What’s the general practice on tipping?

Is it possible to set up a billing account for the service?

• Can tips be handled through the account?

How much advance notice is required to secure service?

Is there a guarantee on response time?

Are reduced rates available?

• If so, what are the eligibility criteria for those?

Special needs

How much assistance does the driver provide with:

• Helping passengers into and out of the vehicle?

• Ensuring passengers get safely from door to door?

• Assisting with packages?

Are special arrangements needed for those who use wheelchairs or scooters?