Online Community Manager at Caring.com
About the Position
Nearly two million people visit Caring.com each month, and as Online Community Manager, you'll be on the front line serving this highly engaged and rapidly growing community of caregivers. From processing user-generated content and managing customer service, to sparking useful conversations and capturing testimonials, the Online Community Manager efficiently and reliably multi-tasks with professionalism, resourcefulness, and empathy. In this role, you'll be part of fast-paced start-up with a strong social mission, working collaboratively to make a significant, positive difference in the lives of family caregivers.
Provide quality customer service promptly, responding via multiple channels (Web, e-mail, phone, post) and coordinating with internal stakeholders as needed, to help the organization deliver on its mission with excellence; file and follow-up on any technical bugs impacting community experience
Develop community relationships and help drive member engagement, including participating on the site, collecting and sharing caregiver testimonials/use case stories, expanding the volunteer moderator program, and creating new initiatives to recognize caregivers
Serve as a voice of the Caring.com brand, clearly and consistently communicating our offering and support for family caregivers
Identify, capture, and report any issues or opportunities with Community Management tools and Caring.com product features
Demonstrated skill in executing multiple administrative tasks with strategic prioritization and meticulous attention to detail (can be as much as 80% of weekly workload)
Excellent written and verbal communication skills, as well as strong critical thinking and problem-solving skills
Compassion and empathy for people caring for aging and ailing parents, spouses, and loved ones
Highly organized, energetic, responsible, self-motivated, and flexible working style (able to work some nights/weekends as needed)
Experience and comfort handling sensitive information with discretion and diplomacy
Ability to work full-time in Caring.com's office in San Mateo, California
Caring.com was created to help people care for their aging parents and loved ones. Caring.com features original content focused exclusively on eldercare and senior health, a robust community of caregivers and health experts, product reviews, tools, news, and a national directory of senior care services. Our mission is to give caregivers the information and other resources needed to make better decisions, save time, and feel more supported. We take our social mission seriously - but don't think for a minute that all this talk about aging stops us from having a good time. We're a vibrant group of highly talented, results-oriented types that want to use our time and our brains to really make a difference.
We offer competitive salaries, great benefits and a fun, friendly, supportive work environment. We're also just two blocks from the Hillsdale CalTrain station and close to Highways 92, 101 and 280.
If you are looking for a career challenge and to do something meaningful with your talent, we look forward to hearing from you!
If you are interested in this position, please fill out this short form.